Tulip Inn Leiden Centre

Ganz und sauber~ Ich liebe es ~ Das Frühstück ist einen Versuch wert

Actually I don't have any complaints regarding this hotel. I think I received a rennovated room (t-rex room) which had a good room size and spacious bathroom. The room was also very clean. No noises, breakfast was good and also the staff was friendly. The only thing, the safe I think it was broken. I didn't use it, so it was fine. The hotel is also close to the trainstation and the 5 min walk to the city center of Leiden.

Hard to know where to start with this hotel but here goes. 1. No air conditioning in the room it’s summer and the room is hot and stuffy. Actually the room is so hot I’m sweating. So yes it was a pretty uncomfortable night’s sleep 2. No fridge in the room. Seriously, this is a basic essential! 3. The mattress was so soft/worn that it could not support my back. It was like sleeping in a hammock. My BMI is 19, so God help a larger person. I woke up with a sore neck due to the lack of support. 4. No door on the shower. Water goes all over the bathroom floor. This is clearly a safety hazard. 5. The extraction fan in the bathroom is non existent. Just finished my shower when security came banging on my door accusing me of smoking in the room as the fire alarm had gone off. No I’m not smoking the problem is the crappy exhaust fan. I was asked to open the window however it was locked and no one in the hotel had a key. 6. No bin in the room?? 7. At breakfast I wanted some toast only to be told that the hotel doesn’t own a toaster. Seriously this is one cheap hotel. Couldn’t check out of this place quick enough.

When we arrived a single receptionist was dealing with check-in, telephone calls, and guests whose magnetic room keys had stopped working. To her credit she remained unflustered, but it did mean that we had a bit of a wait to get to our rooms. These were comfortable, clean and quiet and had all that we wanted - with one exception. The shower was in the bath; and the bath did not have a non-slip base - so I had to be very careful indeed when I used it as advancing age means that I am not that steady on my feet. I have learned my lesson - always specify that I want a walk-in shower - but as many hotel guests must be in a similar state it seems odd not to allow for them.

The noise pollution throughout the 2 nights I've stayed here practically guaranteed almost a restless stay. Not to mention a slightly fishy scent that greets you when you enter each room. All the rooms facing the road were ridiculously noisy, but that's not it! If you stay in the lower tier rooms, you get to hear ABSOLUTELY door that opens and closes (the sound and vibration is magnified such that you feel as if it's your door that's getting opened) and if you're lucky like me - your next door neighbour's conversations at 11pm at 7am. Reception service was functional and pleasant (by Dutch standards). When I mentioned that I couldn't sleep the whole night, I was greeted with a response of "it's a hotel in an aging building & sure, we can move you to a quieter side of the hotel, but for a fee BUT we can't guarantee that it's soundproof " True enough, this time it was the VENTS that were producing noises the next morning. If it's not clear already, please avoid this hotel if you're a light sleeper. Giving it 2 stars because it's really close to the train station and it is quite clean for a motel style room.

We have just stayed for three nights and were very impressed with this hotel . The location is perfect , minutes from the station and the bars , shops and restaurants in the city centre are literally just around the corner. The hotel itself is clean , comfortable and well presented . The rooms are clean and spacious . The breakfast was great and there was always plenty available. The staff were excellent. Check in and out was simple and the reception staff were really helpful ( my daughter had an ear infection when we arrived , and the young lady on reception helped us get a doctors appointment, and made a point of asking us how she was each day ) . The bar and restaurant staff were also very professional and attentive. This hotel was perfect for our family break and the staff should be commended on their excellent service . Thank you .

Disgraceful. Might as well be sleeping on the dual carriageway as it is that noisy. Asked to be moved but apparently full up. I am here now and know there are rooms available but their customer care for a returning customer is non existent. Please avoid at all costs

Worse experience i/we have ever had at a hotel. Accepted my husbands cc , who stayed at this hotel for 30 something days and he was never asked in the middle of his stay to show his cc again… even though he made an additional booking during his stay for a few days longer. I was visiting Leiden when he was leaving because our daughter started studying there. So when i came my husband mailed with the hotel to make a reservation for me , the hotel accepted his cc again with no remarks what so ever. And my husband had told them in the mail that he was leaving and i was going to stay at the hotel. They had already been payed for his longstay , had his approval of his card for my stay and they had everything they needed to claim the money at the end of my stay.But 4 days after he left they asked me for the cc ( mind you they never asked my husband for his cc during his stay!!). But my husband is an EU citizen ( white) and i am not a european ( brown/coloured person) . The bottomline is that they don’t trust people who are non-european/coloured. Even though they did trust my caucasian EU husband !!! In the end i gave them my cc and i still had 14 more days to stay … they pulled of the complete amount of the upcoming stay IMMEDIATELY!!! I have never seen this before. Such a bunch of money-grabbers . I felt very DISCRIMINATED by an all-white( blond) distrusting staff . My husband informed the manager and received an even worse mail back , complaining about my behaviour instead of verifying what had happend leading up to my dissatisfaction. The manager believed his staffmembers blindly. I had never been treated so bad in my life at a hotel or for that matter anywhere.( and we travel alot !) They had everything they needed to claim their payment in the end!!! I moved out the next day and went to the Fletcher Wellness across the street and had the best treatment i could imagen . Payment in full at the end of my stay no asking for cc during stay. Never again Golden Tulip Leiden , WORSE HOTEL EVER!