Premier Inn Leicester City Centre

I used to like this Premier Inn as I was quite happy with my previous stay. However this time we were allocated with a low floor and not renovated room. When I requested for room change, I was requested to wait at the lobby till 3:30pm whilst the check-in time printed in the hotel confirmation was 2pm. During the stay there was no room cleaning, and no replenishment of toiletries which was made our stay not comfy. Pictures #1 and 2 are room not renovated and pictures #3 and 4 the refurbished one.

房間設施簡單老舊，但是地段不錯服務也可以。停車收費不是免費，24小時收£7。早餐現在是£10.99不是£9.5。請平台更新

The location is very close to station and lot of restaurants/takeaways close-by. The room was good size and I liked the firm mattress. Extra pillows was a very nice addition. The underground parking at a discounted rate was a nice facility - although the parking is not properly sign-posted and very difficult to find by a first-timer. I called the desk before starting my journey to know the parking location and spotted the entry via street map which really helped.

Seemed very short staffed, the checkin receptionist was also the barmaid, and customers waiting at the bar were shouting at her to give them drinks whilst I was trying to check in. No toilet brush in the bathroom, also bathroom felt quite cold and the hallways of the hotel and breakfast area were cold particularly near the lifts. The wifi was extremely slow both download and upload speeds far less that 1 MBPS which is honestly no use to anyone, in this day and age is frankly absurd that a big chain like Premier Inn is deliberately offering slow wifi in order to get customer to upgrade to their premium wifi at £5 per 24 hours. The bad PR is surely not worth the £5 is it? The breakfast wasn't the best experience, there was a sign saying wait to be seated but no staff were present, so I went to get a coffee and a man ran after me demanding to know my room number, no hello, good morning, this is where everythig is etc none of that just really upset me first thing in the morning. The sausages werent great no flavour or taste, I didn't really enjoy the breakfast, no oat milk which I would normally have, but they did have soya milk. When I checked out again no staff on the desk to ask if you had a nice stay etc? The TV in my room did not work properly, on every channel the sound and picture was intermittently breaking up rendering it unwatchable. Also, I was woken up abour 4 am by an alarm going off somewhere, maybe another room or outside the hotel but I couldn't get back to sleep afterwards.

The hotel room was quite dated compared to the other Premier Inns i have been staying in but it was clean and comfortable, but the reason for being quite disappointed was the breakfast and customer service. On arrival, there was no staff on reception. I tried to use the electronic booking in system but it did not recognise my booking number so i rang the bell quite a few times for help. As no one came after another 5 mins i tried the electronic booking system again and managed to get in with my name. By the time i had logged in and sorted my key cards, still no one came to reception. The breakfast menu offered lots of items and looked lovely but when we visited the breakfast area there were lots of items that were not available. Firstly when looking for the vegetarian meat options on the cooked breakfast i was told we had to order it and it would be 6 minute wait at this point i had already filled up my plate with the other breakfast items so by the time i had received the vegetarian sausage/bacon i had eaten most of my breakfast. The bacon was not good at all, it was like eating beef jerky. The only pastries on offer were croissants although it stated pastrie(s), no blueberry muffins either as advertised. There were no yoghurts either to go with the fruit and granola. When asking the staff for these items i was not greeted well. No apology or warmth to her reply. I was made to feel like i shouldn't have asked and i was an inconvenience. Not worth the £10.99 each that we spent.

Sabrina is an absolute diamond! Her service skills are incredible, hotel is stunning! Lovely and clean! Defo recommend to anyone! Room Is beautiful and clean also! Perfect location to the city center, food and breakfast was brilliant. Housekeepers are also all lovely.