Ramada by Wyndham Leeds East

Nice welcome and Check out time. Excellent location which nearby have many food shops. No worry on the carpark, there are many parking slot.

Cannot fault this hotel. Staff are friendly and is very well located for people who are travelling as it’s very easy access to the M1

Stay at hotel many times, in general very clean and comfortable, to check in and out very easy .

Clean, Good size room with very good facilities and amenities. Friendly and Helpful staff. Great location by a lake great for walking around.

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!

Great place to stay, unfortunately had hair on floor and no shower gel, wasn't topped up. This is minor would still recommend