Gastnutzer
31. Januar 2023
I've stayed in Aloft hotels before but since I live close to this one, and have rarely had the need to stay here as a result, I never had the chance to review it. However, due to an upcoming medical procedure (some will know what I mean) I needed a night without being disturbed and this hotel got the nod, prior to going to the hospital in the early morning. I love the concept. I stayed in a fine example in Reno that was new, and first class; well thought out, interesting, quirky design and very friendly staff. This example, sadly isn't as new, and it looks and feels tired as a result and is, quite desperately in need of a revamp in my view. It doesn't help that the service I received was also somewhat wanting. More details are required and here they are. It's an interesting layout. One enters on the ground floor, but the reception is on the first floor (using British designation of floors!) and it is here that the first metaphor for the hotel becomes apparent. Upon entry there are a range of leather-clad chairs/recliners etc. but one of the most prominent has a rip in the leather. Not sure how long it had been there of course but still. Also, in this autumn season, this are is replete with blown in debris and leaves from the surroundings. Minor, but sets the tone. One goes up to reception via stairs or elevator and the reception area is nice. It is large, with a range of furniture and tables and looks like a good place to work or relax. There is a pool table etc. and this is the positive of Aloft in that it is different from your typical hotel and well laid out. Now, admittedly, I was there early for check in but the reception associate was on the phone and kept us waiting for about 5 minutes whilst completing the call and that's perfectly fine, but our presence at the desk went unacknowledged the whole time when it is perfectly possible to simply cover the receiver and say: "I'll be right with you" or similar and that didn't happen. Also, once we were helped, it was efficiently done, but somewhat dour and unsmiling. Again, minor, but illustrative of the overall vibe I felt. The elevator to the room was also pretty dirty; stained carpeting, leaves and outside detritus in there too. The room itself was fine. Not as innovative as the more modern ones but fine. Upon entry, the shower and bathroom area is to the immediate right and works just fine but looks fairly formulaic compared to what I've seen before in Alofts, but it's all good. The bedroom area is on the other side of the wall to the bathroom and the large bed was very comfortable. I was off and out very early in the morning so I didn't have any more staff interactions so the check in experience might have been a one off thing. So, over all, I would stay here again for sure, but I confess to a level of disappointment compared to my previous Aloft experience and, far be it from me to make suggestions, but I think this property needs some investment and/or a change of management or more
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