Gastnutzer
23. Juni 2024
Ensure you request a room with a bathroom. My husband and I have a feeling we may have been given the only room without a bathroom but without a floor plan we can’t be sure. We paid a very high rate to stay as a treat for our wedding anniversary weekend. Booking breakfast and dinner, with a spa treatment and a classic room in the main house. We hadn’t booked a special offer and had paid full price, so definitely didn’t expect to be given a room with no bathroom. The trip will be memorable for the wrong reasons. Our room, Dame Rebecca West, in the main house is very difficult to access and has NO ENSUITE BATHROOM. It has a toilet, in a very small separate room (basically in a cupboard). This little room has a very low ceiling as it is in the eaves (with a small velux), so it is difficult to stand properly. Then there is a very small roll top bath in the corner of the bedroom, with no shower. When we explained to the desk staff and management that we were very disappointed to not have a bathroom, we were fobbed off. They disingenuously advised that they would look on their system. We lingered by the reception to ensure they were actioning our request but were rudely told to go off and wait. We popped back after a short while and were fobbed off again. We went to the spa for two hours and on return enquired again and were told that no one from management had looked into our enquiry but they would speak to us. No one did. My husband and I concluded from speaking to the reception lady that they prioritise certain guests and if you are new to the hotel, you get treated in a dismissive fashion, bordering on the rude. Other issues with the Dame Rebecca West room, is the aircon is noisy and didn’t work properly so we were hot all night. There are no proper window covering, so the light poured in at 4:30/5am and there is no storage, so we couldn’t put our wash bags anywhere. There is no proper dressing table, so not able to dry hair, apply make-up. The utter low point was that, in the morning, my husband and I were unable to shower and were forced to shower at the spa. The spa we found very pleasant and the weather was good. The staff were lovely. It needs to be cleaned better as found two dirty plasters lying around the indoor pool and jacuzzi. We had a fantastic meal at the Garden House Restaurant. We found the staff, food, ambiance and service impeccable.
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