Tru by Hilton Lawrence

I stayed at the Tru by Hilton in Lawrence for several days in June, 2024, and I frequently wondered where all the negative reviews of the hotel on this site came from. I booked the hotel before seeing the reviews, as it was geographically convenient for me and it seemed nice enough. After seeing the negative reviews, I was a little concerned that maybe I’d made a bad choice. . . but after my entirely pleasant, entirely fine stay, I can confidently state that the Tru by Hilton in Lawrence is a fine hotel. To get specific, all of the staff with whom I interacted where great, from the front desk staff who let me check in a bit early to the housekeeping staff who were professional and competent. The room was absolutely fine - not the biggest in the world, but there was a comfortable bed, a mini-fridge (no freezer), a nice bathroom, and a big window with a view of the high school baseball fields out back. The gym was small but serviceable and met my needs - there is an assortment of dumbbells, kettle weights, a pull-up bar, medicine balls, an exercise bike, and two treadmills. And, the breakfast was free and fine with mild variations in what was served day-over-day to mix things up a bit. Finally, the 24-7 free coffee in the lobby was a nice perk. Overall, again, this hotel was totally solid with regard to amenities and infrastructure. I had absolutely no issues during my stay, and was - again - impressed by the pleasant and professional staff. If you’re in Lawrence and the geography works for you (emphasizing that this hotel is NOT downtown or by the campus), then you should consider staying at the Tru by Hilton!

Super clean room! Greyson checked us in and was so helpful, we felt like he was happy to see us lol. Helped us with tips on surrounding restaurants. Beds were comfortable,nice fitness room, good breakfast- parking lighting was good. Will be back- thanks Greyson!

Pulled over for night stay as we were traveling. No regrets. After a full day of traveling and being exhausted, this hotel fully energized us for the next day. Checked in at night and Grayson with his bubbly personality greeted us warmly. The hotel is beautiful and clean. Room was clean and comfortable. Love the hotels now are not using carpets in rooms. Air temp is easily adjusted and bed were very comfortable. Plenty of plugs for charging electronics. Never heard neighbors above or next door so solid floors and walls (I am a very light sleeper). Morning breakfast was tasty with plenty of a selection. Rose even came by greeted us and took our plates away. Hotel has a terrace for sitting outside or eat inside with plenty of choices to sit. Pool table or Connect Four to play and a gym to workout in.

We just love this hotel, we've stayed a few times now when we're in town for family events. Super cute and clean, very convenient location, great breakfast. Special thanks to Rose and Shi this morning for getting breakfast ready for us and being so nice and welcoming!

Reservation took over 20 minutes by phone. We were going to be arriving very late. Checked in at 2:30 AM. At 9 AM heard periodic pounding. Tried to take shower at 10:30 but no hot water. When checking out the front desk staff just shrugged and said “it’s only been an hour”. No notice on door that hot water would be out, not able to do any kind of refund, just an “oh well” attitude.

1. Stayed here last night, room 405 2. Picked our room using the Hilton app, and got a digital key... very convenient. 3. A/C worked great, very clean room. 4. Friendly staff, especially Brenda in the breakfast room...she made me pancakes with a "wave of her hand" (literally)! 5. Didn't get a wink of sleep, hence my 3-star rating. 6. I will be requesting a refund, because of number 5. Why? The Tru truth is that there was no window shade!! You know, the shade that blocks light from coming inside, not the fancy, see thru shade (in the attached photo). Besides the parking lot lights, there were 2 huge thunderstorms with lots of lightning, which kept the room lit up like a sunny day in the park! So why didn't I switch to another room? Because we had just driven for 12 hours straight and my son was fast asleep (he can sleep through ANYTHING, since he's a college student). But, I digress.... This hotel needs a bit of maintenance, but certainly has potential. Nevertheless, I paid for a decent night's sleep and didn't get one. Very bummed since this is a Hilton brand and my expectations were not met.

Horrible experience. No A/C, most rooms have broken A/C units and they don’t really seem to care. Rooms are broken and filthy. Ours had sheet metal screwed on the wall to patch holes, wallpaper coming off the walls. The demand for rooms for sports teams means hotels in this area are absolute gutters and the staff and management know you have few other options.

There was water running out of a light fixture in the shower. They seemed surprised we wanted a different room. Hello! Getting electrocuted on vacation is high on my list of things to do. Complimentary breakfast was bad. They were out of eggs, yogurt, fresh fruit, etc. Due to not getting a delivery. The eggs They served were like powdered eggs with American cheese. I couldn't eat them. I'd rate them high on cleanliness and bed comfort.

Not up to Hilton standards. Don't say here, better option is the Hampton or the Embassy. Poorly run and maintained hotel, breakfast is not good. Door locks didn't work for our room. My family didn't feel safe. Was told the batteries needed to be changed, so they gave us a different room, same issue. Finally gave us a master key to use for a different room. How does a master key work if the batteries are the issue? Never made up or room and each time we left or came back to the room, need to get master key from from desk, others at the hotel were doing the same. Was told they were waiting on the batteries to be changed on several rooms. All the working door lock rooms were sold out. Still waiting on refund of points, 5 months after my stay. The manager told me she submitted with Hilton. I made six attempts to speak with the general manager, Elizabeth Craft, yet still have not heard from her.