Gästehäuser Villa Delange

很民宿愜意的風格

I feel obligated to write this review, as I still get upset when I think of how we were treated at Villa Delange about a week ago. My husband and I are both in our forties and never ever had anyone spoken to us before in such an arrogant, condescending and even agressive tone, without listening to a word we said. Our stay actually started out positive: nice big room, in a beautiful building. Okay, the refridgerator in the room did not work (which meant we had to throw away some stuff that we brought for our further travel), but we could live with that. The atmosphere already changed a little bit when the owner came knocking on our door to tell us that we would need to pay extra for the breakfast of our two children. We didn't understand, as our booking literally said: "Superior Familiensuite 2 / Standardrate Viererbelegung mit Frühstück". But the lady told us that the automatic billing that was done online had only included breakfast for two people, and that we would be able to read about that rule online, on their website, as well as in our booking. The extra amount would be charged the next day, upon check-out. Since we truly couldn't find the aforementioned information on their website (and we don't like paying double), we decided to ask again the next day. On that next morning, we first went for breakfast, and that is when it all started to go wrong. Although we had mentioned in our booking ànd discussed with the owner the previous day that our youngest son has a severe egg allergy, no one could tell us anything about the ingredients of the various items at the breakfast buffet. We were told that he could eat the white bread, but that was it. Since this bread was in a basket intermixed with other bread, we decided to not take the risk and get our own bread from the car and give him that. We asked for the package of the cheese to read the ingredients ourselves, but there were no ingredients listed. So in the end he just had a glass of water from the breakfast buffet. When checking out, we went to the reception and wanted to ask two things: (1) if they could show us on the website where it was mentioned that we didn't pay for the kids' breakfast yet, (2) if we really had to pay for the breakfast of our yongest son (in case we hadn't already done so), since he hadn't eaten anything. If someone would have showed us where the information was, it would actually all have been fine. We would even have understood if we still needed to pay for our youngest son's breakfast. We are reasonable people; we just wanted to enter the conversation. But what happened instead was totally crazy. Since the person who was manning the reception desk did not speak English, she called a colleague and we were asked to talk to her on the phone. When it came to the first point, we were simply ordered to pay. She said it was somewhere on the website and we just needed to take her word for it. In the end, we gave in, because we didn't want to make a scene. But then I rai