Homewood Suites by Hilton Lancaster

My room was always cleaned due to an amazing housekeeper. During my stay whenever I saw Krissy in the hallway I would ask her to clean my room as she did an amazing job making sure it was clean and smelling great. If you get a chance to stay here you definitely need to have Krissy clean your room. She is such a happy and kind soul that she can turn any bad day into a good day with her bubbly personality and talkative nature. She also does an excellent job cleaning rooms and making sure you are staying in a well cleaned room.

I stayed here for 3 weeks and they had 1 great housekeeper who was extremely friendly, helpful and attentive to detail. Thank you Krissy for making my stay absolutely amazing and I enjoyed every towel animal you put in my room. As for the rest of my stay , it was horrible. The manager Veronica is so rude and full of attitude I don’t know how she got her job. I will not be staying here anymore

Pros. The hotel staff were nice. Cons 1.My digital key did not open outside doors, then only opened my room sometimes. I eventually gave up and got a regular key. 2. The room was not cleaned properly. Someone else's hair was on the restroom walls. 3. No towels or the option tp request more. 4. The elevators are loud and shook and always felt as if they were about to drop any minute. 5. My phone buttons did not all work. I had to only use 0 or call from cell phone. 6. Ice tray and refrigerator also had hair. 7. No soap. For a family, there were only 1 of thr 1 oz mini soap, shampoo and lotion for 3 days. 8. Lastly, I was charged for parking when my booking stated parking included. I called hotel and confirmed yet still charged. 9. No water offered as typical offer for HH. Overall- this stay should have been free with all of the problems.

Dirty floors, dirty walls, filthy shower, dirty furniture. The room was noisy because the door didn’t seal properly, there were leaves and debris from wind blowing into in the hallway outside our door. Just overall disgustingly gross.

We stayed at this hotel many times before and have always been happy. The staff goes out of their way to meet all of your needs. We arrived late Wednesday evening and the desk clerk was so lovely. It truly was a blessing after such a long trip. We will be back!

I was amazed at how accommodating and friendly this hotel was upon arrival. Emily and Bob were the best the entire time I was there. I felt at home and the overall experience was more than I expected. Thank YOU!!!

近期我的妻子在這裏住了9天，我也在此停留了兩夜，這對她來説是一個非常安全的地方，早餐也是免費的，同時還有免費的自助餐和飲品，在這裏衹需用錢購買的衹有午餐了，這裏的房間非常的寬敞，廚房，餐廳，全尺寸的冰箱，沙發，咖啡桌一應俱全，房間和床都非常的不錯，同時還有小規模的體育場和户外泳池，但是客人在漢普頓酒店擁有的特權衹有享用户外泳池和停車場。

近期我的妻子在這裏住了9天，我也在此停留了兩夜，這對她來說是一個非常安全的地方，早餐也是免費的，同時還有免費的自助餐和飲品，在這裏只需用錢購買的只有午餐了，這裏的房間非常的寬敞，廚房，餐廳，全尺寸的冰箱，沙發，咖啡桌一應俱全，房間和床都非常的不錯，同時還有小規模的體育場和戶外泳池，但是客人在漢普頓酒店擁有的特權只有享用戶外泳池和停車場。