Best Western Premier Lakeland North

We got to the hotel and it was closed. There were no attendants at the desk and the front sliders did not open. We called twice that night with no answer so we were forced to book another (more expensive) hotel for the weekend. I called the next morning to try to get an understanding of that happened and they said “a manager would call me back when he was available” which has not happened within 24 hours of me calling.

Hotel was not open. We attempted to stay on Nov. 1. There was a sign on the door stating the office was only open 7am-11pm (Nothing about the office hours was listed on the ********** profile). The door to the hotel was locked, and no answer when we arrived at 11:02 pm. Through the locked door we could see several large carpet rolls. There were no other cars in the parking lot. I saw on other reviews that they got sent to a different hotel, which makes me think they are under renovation right now.

We booked a specific room for the night, they called to ensure we were coming and we stated yes; nothing more to the phone call. Showed up only to be told that they didn't have a room for us and were transferring us to a completely different hotel. Not only were we not told over the phone 2 hrs prior to getting to the property, we missed our reservation that we had and the reason for coming to the area. This was inconvenient and shows that the owner/mgmt was incompetent by not removing the vacancy from sites and they did not inform their staff until the last minute.

First of all the hotel I booked is not the hotel I got. I know you get what you pay for but I didn’t even get what I paid for (talk about false advertising) I specifically booked a room with a pool view. I get to the Lakeland Hotel and it was under construction. The man at the desk said, we need to send you to our other property down the road. I had been driving all day I was exhausted. It was a La Quinta, and it was run down and unclean. There was a sign on the elevator saying “elevator works” which was concerning, the floors in the hallway look like they have never been vacuumed. The room was decent. I will say the woman at the front desk was nice and helpful but I was very disappointed in the whole situation. ******* said check out was Noon and he said “it’s 11 we don’t do that” I asked him multiple times to honor what it said on ******* and eventually he did.

Didn't even stay they put us in another hotel just for us to pay for 2 different hotels.

The motel is more like a transient motel. Its run down and have sketchy people staying there.

Can’t really give it a score. There was no AC working so they sent us to a different hotel.

Went to stay at Lakeland, their Air conditioning was not working in any of the rooms, so they referred me to a different hotel, that they also own, BOY! What a mistake that was! They sent me to a run down disgusting motel in the hood! Called “Americas Best Motel”Sheets were dirty full of c*m stains, blood stains; shower was disgusting and full of mold. Noise at all hours of the night! What do you expect from the hood? It’s lower quality of people, with no notion or pity for the people trying to sleep! STAY FAR FAR AWAY

There was no AC on the room. Water in the shower was brown. Cockroaches on the floor in the room. Was told breakfast was included... there was no breakfast.