Residence Inn Lafayette

very impressed by their service team, especially the kind lady Andrea, i hope i remember correctly, at the frontdesk. the way she takes care of guests won my respect. however, the kitchen area was a bit confined

連續住了三天，兩個房間，是朋友推薦的，酒店比較新，房間非常大，健身房不大但是足夠用了，停車也很方便，下次還會再住

房間很大，設施也齊全。前台小哥服務很好。

村裡算還不錯的了 沒啥好挑的 這個價格。房間很大 有廚房冰箱，和公寓差不多

We stayed here while touring Purdue. The hotel is very nice and new. Everything was clean and well kept. The staff was pleasant and courteous. We had the complimentary breakfast and it was good as well. I would recommend staying here. If I had to find ANY negatives, it would be that the light outside the bathroom did not work. Not a big deal, but the only negative I can mention. It was a really nice place.

On a high level, while this may be a newer hotel, it's poorly maintained so please beware. Several spots around the hotel had "out of order" type signs, even the microwave in the breakfast area. The furniture was definitely worn. Our room was insufficiently lit because there were so many light bulbs that were not functioning. The water pressure in the bathroom made me wish it had a 0.5 gallon/minute aerator on the faucet, it would have been an upgrade. Breakfast...worst quality of any Marriott chain, and I have seen some doozies. Bagels wrapped in plastic (what about their commitment to the environment??) and someone noticed mold on a baked good. There were limited healthy options and the only way to get protein was fatty meat or undercooked egg product. They struggled to keep it stocked, and all they did in the back was microwave things. To this date I have never received an accurate bill. The one they gave me said $0, which contradicts my credit card statement. To the management of this place...put in a little effort to make people think you care, or at least do a little better job of faking it. Otherwise, stop wasting your money and sell it to a company that abides by Marriott standards.

Please stay anywhere else. Worn rooms, dirty and staff does not care. There are many other hotels in the area that are better taken care of and have employees that take pride in their work. Learn from my mistake and find another hotel. Yuck - never again.

Staff being friendly and helpful when called for but knowing when to allow guests their own space Provide excellent customer service: The most effective way to encourage positive reviews is to provide excellent customer service during the guests' stay

This is a nice hotel, but I can't give it more than a 3 stars. We had a double queen suite for one night which was nice, clean and comfortable. However, we needed to use the silverware that is provided, but none was in the drawer. Didn't occur to me to check the dishwasher, but that is where we found it the next day. Also had to rewash the dishes that were in the cabinet before using them. Thought that would have been something that maid service would have taken care before our stay. It is difficult to enter the hotel from the door in the back, had to either enter by one of the side doors or walk all around the hotel to get in. Could not enter the pool area using the outer door either due to the handle not working. Both doors did respond to the key, but just would not open. The outdoor firepit did not light when I tried it. When we got to our room, there was only one extra toilet paper, not a big deal, but I wanted more since there was three girls in the room. I went to the front desk to ask for more and had to wait 10 minutes for the employee to come out of the office. The TV guide channel was way off. We stayed on May 28th, the guide was saying May 9th, and the time did not change from 10am when it was late afternoon when we turned it on. Not a huge deal either, we did find something to watch, but having an updated guide does help. We did use the pool, but it was colder than I expected, thought it was supposed to be heated and the floor got extremely slippery once water was on the surface of the pool deck. And lastly, we were sitting in the lobby talking and the fire alarm was going off throughout the entire hotel for about 10 minutes. Thankfully it was a false alarm, but no one seemed to have a sense of urgency to turn it off. I even overheard another guest complain at the front desk about the alarm because he was sleeping, and it didn't seem to matter to the employee. The hotel does offer breakfast which was actually very nice. I'm not sure if they change the menu daily or not, but there was fresh scrambled eggs and bacon which were pretty good and the usual staple items that were fresh. I would probably stay here again, but they need to fix the door handles, do something about the tiled pool deck when it gets wet, so no one really hurts themselves, make sure the pool water is warm like bath water, and have employees that have a better sense of urgency to take care of the guests.