Akoya Hotel & Spa

Bien dans l’ensemble, toutefois le service, la qualité de la nourriture et les prestations s’apparentent davantage à un 4* (qu’à un 5*)… Travaux en cours (non signalés par Trip.com : forte odeur de colle au petit-déjeuner. L’hôtel a offert 2 boissons pour l’événement que nous célébrions, et, un circuit spa qui n’a pas pu être utilisé faute de disponibilité pendant notre séjour…

Magnifique hôtel, dans un cadre magnifique PDJ au top Je recommande l'hôtel AKOYA pour une famille, un couple etc..

Really amazing hotel located right across from Saline les Bains. The hotel staff were all super friendly and helpful even we struggled to communicate freely due to our lack of French fluency but some staffs spoke good enough English so it was absolutely not an issue! The rooms were super spacious and comfortable with a nice sit out (we had the garden facing room). Quality of sleep was absolutely amazing due to the very good sound proofing and excellent mattress/pillow. No complaints at all!! The only drawback, if at all, was the lack of eating options within the hotel. However, there’s 3-4 excellent restaurants along the beach and within a 3-4 minute walk. Really highly recommended hotel to stay if you’re visiting Reunion and want to just recharge your batteries!!

Really lovely hotel and staff. Very attentive staff including management- stopped by every day at breakfast for chat and check everything ok. Lovely infinity with amazing view. Pool always spotlessly clean. Beach a couple of minutes walk, very clean, hire kayaks, paddle boards, snorkel mask. Lots of places on beach for drinks and snacks. Hotel food excellent.

Lovely hotel and manager was super helpful. We only spent one night after our flight was cancelled. The room are spacious and the bed very comfortable. We had a good night sleep and tried a very good breakfast. The view on the sea is beautiful. We will have to come back for a longer stay next time!

We had a casual meeting at the bar with a group of local and foreign friends. From the security at the gate via the front desk to our meeting place, the bar, the personal, professional and proactive service of the staff was remarkable. First time in Réunion island I see a security guard come out of his booth, greet the client AND, this is the exceptional part, offer to guide a new client / visitor to where he wishes to go. Super pleasant without being pretentious at all. Before even reaching the front desk a member of the staff, occupied with a group of clients, greeted with a smile and asked if everything was OK/ if any help was needed. He confirmed I was at the right place and returned to his group of clients. Fluently and appropriately done as he most politely excused the people he was with. On to the front desk, where another pleasant smile greeted me, not hiding behind the computer screen pretending to be busy at all. Equally helpful as the others. Marie at the bar came to take our order at a perfect time, she handled our multilingual group with ease and had that genuine personable quality needed in customer service. She suggested a little improvement to my order, which didn't cost anything, just something a client would not know to ask. Stellar service by her from start to end. A little detail I greatly appreciated was that the juice I ordered was freshly squeezed and not pasteurised juice from a can. On a tropical island juice from a supermarket doesn't sit well with 5 stars. The staff truly portrayed what is loveable, beautiful and charming about Réunion island and France. Each member of the staff we came to contact with today was proactive, fast and genuine. They visibly took pleasure and pride in making sure we were all well taken care of. That's a quality one either has or doesn't have. If it is not within, no training can bring it out. Obviously training shows in how the actual tasks are performed. No complaints in that department either. When you leave a place feeling like you certainly want to return you know they have it right. Thank you all at Akoya team

Nous avons passé une semaine en couple dans cet hôtel spa où le personnel de l’accueil, serveurs, femmes de ménages…tout le monde était à nos petits soins, chaque demande étant traitée avec rapidité et sérieux ! Chambre spacieuse fraîchement rénovée et propre avec vue sur le lagon ! Petit déjeuner : divers et varié, dîner : très bonne cuisine avec une suggestion par jour en plus de la carte (un peu limitée) mais produits frais et bien travaillés avec une bonne partie venant de leur ferme ! Petit bémol, terrasse de la piscine qui a du potentiel mais en travaux donc pas de transat, on reviendra pour en profiter 😉 Nous recommandons cet hôtel qui est très bien situé !

Les 4 et 5 octobre : Congrès professionnel sur 2 jours : une réussite ! Malgré les travaux d’aménagement en cours . Personnel à l’écoute, bienveillant, aimable et professionnel . Cuisine : repas de midi , pauses matin et après-midi ainsi que le cocktail de fin de congrès un délice !

Magnifique moment passé entre ma mère et moi pour notre anniversaire au Spa l’Orchidée , le personnel à notre écoute de notre arrivée à notre départ était au top , malgré les travaux en extérieur à l’intérieur nous nous sommes retrouvés dans un cocon silencieux et reposant. J’ai hâte d’y retrouver avec mon époux et le recommande à 100%