Checkin Flamingo

Das erste Mal waren wir beim Siesta, der Hostessenservice auf dem Hinweg war ausgezeichnet, auf dem Rückweg nicht, obwohl man uns sagte, dass sie neu im Job sei, waren die Flamingo Apartments des Hotels sehr, sehr veraltet und überhaupt nicht sehr sauber, die ganze Woche keine frischen Handtücher oder Bettwäsche, das hätte extra gekostet. Der Kühlschrank war rostig, die Regale kaputt, die Küchenutensilien waren so schäbig, dass wir sie nicht benutzen wollten, wenn jemand irgendwo eine Tür geschlossen hätte, die Fenster waren furchtbar, kein geeigneter Ort zum Übernachten und wieder hing der Service davon ab, welches Personal da war. Nicht ein Vertreter von Siesta Holiday kam vorbei und ich habe an der Rezeption nachgefragt und an dem Tag, an dem wir abreisen sollten, habe ich die Vertreter unter der angegebenen Nummer 40 Mal vergeblich angerufen. Ich habe dann eine Voicemail auf der britischen Nummer hinterlassen, weil es Sonntag war und keine Antwort kam. Im Bus, jetzt fast zu Hause, immer noch keine Antwort von Siesta. Überhaupt kein sehr guter Service. Also, am ersten Abend haben wir ungefähr 10 € pro Person für das Buffet bezahlt, absolut übel, danach haben wir alle Mahlzeiten in lokalen Restaurants eingenommen, Omalys Bar war das Beste für alle unsere Mahlzeiten und die Busse waren sehr unbequem. In den Flamingo Hotel Apartments hängt der Service wie immer davon ab, wer in der Bar arbeitet, und ich schwöre, jedes Mal, wenn ich von einer anderen Person bedient wurde, bekam ich einen anderen Preis. Alles in allem haben wir also viel Geld in Restaurants und im örtlichen Spar ausgegeben. Das mache ich nie wieder.

We got a bargain three night stay via Agoda at less than £200, not a bad price. Good breakfast, balcony, reasonable sized room and of course a small swimming pool. Reception staff spoke English and there was paid parking.

A decent hotel with decent food and decent staff. But I give a low score for ONE REASON: There was a large group of special needs people using the hotel. From my experience working with autistic adults, there is no way these individuals should be sharing busy spaces - sometimes unattended - with young children. Their support workers were not good enough and these guests were walking alone around the restaurant - grabbing utensils and food from small children. At times the restaurant was like a farmyard - loud snorting and braying sounds. Guests constantly on edge, especially with their children. There are special hotels for these individuals and unfortunately they ruined the atmosphere and relaxation for a lot of guests. At one point one of the special needs adults tried to get into the lift with my children, who already had to leave the restaurant because of the sound of another one of them vomiting on his table. That nothing was done about this for the 7 days I was there is not acceptable. There were other security problems around the hotel but most importantly, they should not be accepting these large groups because it disrupts the enjoyment of guests.

We have just returned from a ten day holiday at the Flamingo; whilst the Hotel looks nice from the outside and the reception area is smart once you step away from these areas the downward trend starts. Our room was booked as a Superior double, it was definitely not a Superior room - no double bed, just twin beds, bathroom door did not close properly, decoration could have been much brighter and the beds were not changed at all during our stay even though we twice requested the room to be made up; bathroom also not cleaned properly. The corridors were very noisy / echoing, most room doors slammed every time they were closed. The safe in the wardrobe did not have a lock barrel, so even if we had wanted to use it we couldn't. The dining room was like a school canteen - clear your own tables, very loud / noisy / chaotic, tables taken up by large groups. There were non-residents using the dining room who removed large quantities of food at every meal time; wrapping in napkins and placing in their bags. Most of them were staying in the Bonsol Apartments, across the road at the back of the Hotel. L'Estartit is a lovely town and we will return but to another Hotel; this is the first and last time we stay at the Hotel Flamingo.

Pros Rooms adequate and very clean with aircon. Hotel on good location - convenient for the town and marina area. Cons They take in large parties of teenage school children. If you mis-time your meal times it is like eating with a plague of locusts. No chance of a relaxing experience. There is very limited service or organisation in the restaurant. The staff who were in there worked hard and were very pleasant, but due to limited numbers all they could do was clear up. If you wanted to eat in the garden to avoid the noise you had to take your own cutlery from an inside table. Also there were often younger children in the garden running around. So difficult to enjoy a quiet meal there either. The food was variable. On a bad day it was bland and repetitive. There was never anyone there to take drinks orders if you wanted a beer or similar.