Homewood Suites by Hilton Knoxville West at Turkey Creek

Great location out of the hustle and bustle during a sold out Vols game. Great room. Only complaint, sleeper sofa not good mattress, really bad springs. Other than that, really great.

Nice room. Excellent water pressure in the shower! The room was clean, though we did find an earring under the bed. The breakfast was good. The staff were very polite. There were enough towels for all four of us in the room and the bedding for the sofa bed was also already in the room--both of which seem unusual these days at most hotels. We were only there for one night but would stay again if in the area.

Under normal conditions this hotel would be too expensive for an expense report. But since services, like the hot breakfast buffet had to be cut back due to Covid-19 restrictions, this hotel adjusted the nightly charge. So I got a studio apartment with a fully equipped kitchen for a week. Loved the staff. Very professional as well as generous. Within walking distance to Walmart and restaurants.

I choose where I stay with being able to prepare meals. It is a little more challenging in the Home2 vs Homewood Suites. It would be much more beneficial to have more cookware and utensils. It is already more challenging having to check out a cook top when you arrive. It could use an exterminator as well. My coworker saw a roach in her room. Other than that it is a nice place to stay.

We checked in on Thanksgiving afternoon. The housekeeping staff did not clean all the rooms so the room we reserved (at slightly higher price) was not available. We had a leak in the garbage disposal but the situation was addressed. The property is nice and offers a good and breakfast with many options. Many shopping and restaurant options are very close.

We checked in on Thanksgiving afternoon. The housekeeping staff did not clean all the rooms so the room we reserved (at slightly higher price) was not available. We had a leak in the garbage disposal but the situation was addressed. The property is nice and offers a good breakfast with many options. Many shopping and restaurant options are very close.

The new carpet smells terrible. Can't go to the breakfast because of the carpet smell. Someone was smoking in the room next door. When I complained the manager DM suggested we go somewhere else. Cigarette butts everywhere outside. Housekeeping staff is excellent (at least most are) but they can't overcome the poor management.

Looks nice from the outside with lots of restaurants and shopping nearby. Area seemed safe. That’s where the good part ended. The room looked like it hadn’t been vacuumed. Stains on the walls. Shower had hair and dirt in it so didn’t use it. Also smelled like someone had been smoking previously. Manager offered to clean the room and replaced light bulbs but just all felt unclean. We had a second room too that smelled awful. We had rented two rooms. We’re not offered a replacement room as they said hotel was full. The couch smelled awful. Again. Everything just didn’t seem clean. Fine for a quick overnight but if staying in the area again will look for an alternate location

We stayed here a couple of years ago for a few days and had a great experience, I can’t say the same for this time around. The are currently renovating, however there was no mention of this when we booked. The place is a complete mess! It smells and construction debris was everywhere! It doesn’t look like they even try to clean up when they are done for the day. Our room had dirty glasses and dishes in the cabinet. The bed had what looked to be a mattress pad on top of the sheet. The shower knob in the bathroom was broken and because of the construction there was no place to get ice.