Gastnutzer
24. Oktober 2024
I’m not normally a big fan of reviews but when they are deserved I make a point of doing one. This premier in is excellent for shows in City Hall and for visiting The Deep! My main reason for this review is for outstanding service from a lovely lad on Reception called Grant, he is ALWAYS so kind and thoughtful and goes out of his way to make sure our stay is as comfortable as possible. When we mentioned we used Medical equipment he instantly offered us the use of an extension lead, wanted to put jugs of water in our room. Plus anything else we could possibly need he said to just pop down or call reception from our mobile. We have met on our last two visits and every time he has been professional, very helpful and also always manages to make me laugh 🤭 He even looked up Leo Sayer who we were here to see in concert tonight, when we returned he was still on duty and instantly asked how the concert was and did we enjoy it! I did ask him what the new Premier Plus rooms were like..instead of telling us he actually took us to an empty room to show us..now that’s service! Outstanding service from this lovely young man, knowing that he maybe on duty is always something to look forward to. Thanks Grant, hopefully see you in December! P.S all the staff are always smiling, happy to help if they can…just Grant does go that extra mile 5*
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