Governor's Residence

It’s all about the service!! Everything was fabulous. Special mentions to Vanessa, Edison and Miss Gloria. 1st class! I have nothing else to add but apparently I need a minimum of 200 characters! If you cannot get your point across in 100 characters..sheesh.

Thank you so very much to the amazing team at this beautiful property for making my stay unforgettable. The rooms, gardens and public areas are tastefully designed and invite you to stay longer. There is a feeling of calmness present everywhere. The staff also deserves praise, they are simply outstanding. Lastly I have to mention the meals. Oh my, the chef is a magician!! I stayed for almost a week and every single meal was delicious. My favourite was the home made spinach soup. I have stayed at many different places in Kigali over the years, this guesthouse is by far my number 1, without a doubt. Thank you to everyone for making my stay memorable, I will be back!

We recently spent time at the Governor’s Residence in Kigali on our way back home after three weeks working and traveling in Rwanda and Kenya. We were able to celebrate my birthday here and rest and just unwind. What a beautiful property with a lovely pool and beautiful landscaping. We stayed in the large suite off of the lobby and the room was just beautiful. We had more space than we could use, with every amenity. We wish we could have stayed longer. The best part of the stay was the friendly and professional staff. We came in at 200 am and the staff was waiting and accommodating even at the late hour. The food and service in the restaurant was just outstanding. The menu changed daily and we were always pleased with our choices. We also loved the bartender who was quite skilled and game to try something new. We hope this lovely, quiet escape from the big city continues pampering many more happy guests. We hope to return on our next trip to Rwanda.

My daughter and I stayed two nights, one before we went to Gorilla trek lodge and one night after. Both nights the A/C didn't work, the minibars was not stocked and not even plugged in even though the management were told I needed to refrigerate my medication and the TV's didnt work. The rooms are cute but lacking in blackout drapes and bathrooms not well organized. No shower caps. We were encouraged to have dinner early at 6PM. The chef is good. Meals nice. But as soon as we left the dinner table the manager had us settle up for the drinks we ordered, then promptly left the property. The lobby was dark. I'm not sure ANY staff were there during the night at all. No phones in the room so can't ask for help when A/C wouldn't work. We were charged $600.00 pr night for this.

Il nostro bellissimo viaggio in Uganda e Rwanda si è concluso con una tappa a Kigali in questo gradevole hotel, situato in una zona tranquilla della città, dove siamo stati una sola notte prima della partenza. Dispone di piscina, piccolo campo da tennis e campetto da basket, bello il giardino circostante. La "Master Suite" assegnata era molto grande e comoda, solo un pò rumorosa data l'ubicazione al piano terra, con grande patio che avrebbe dovuto essere di pertinenza esclusiva della suite ma che, data l'assenza di limitazione, veniva talvolta utilizzato anche da altri...non abbiamo sollevato obiezioni visto che le persone erano tranquille ma sarebbe opportuno definirne meglio i confini ! Personale gentile e sorridente, abbiamo cenato in hotel in veranda, cena gradevole. Colazione che non contemplava una grande scelta ma comunque sufficiente e con ingredienti locali e freschi.