The Ritz Carlton Key Biscayne, Miami

超級無敵好的呀，服務質量沒得説了，重點是出去有私人沙灘，長長一片，很安靜，很美麗，酒店專屬往周邊去，都不會人多

剛開始給我的房間與平台不符合，我定的帶陽台的，給我個邊角房，也不帶陽台

住的蠻舒服的，位於的海灘人比較少，喜歡清凈的可以來。服務和設施跟國內同等級酒店不太能比，不過在邁阿密算不錯的了。不想在南海灘的可以來這裏躺海灘

酒店比較老了，不過充滿了拉美風情，服務員都很熱情，周邊景色很美

酒店環境優雅，私人海灘舒適，餐廳美食一般但服務熱情，房間寬敞視野開闊，酒店服務周到

一言難盡啊

We had a great time. I really enjoyed all your amenities that people were very, very friendly. Obviously the beach was a big disappointment, but that’s not your fault. We really enjoyed our room and we’re so thankful that you gave us a deck that was facing the ocean. Thank you so much.

I rarely write reviews, but our recent stay was so frustrating that I feel compelled to share my experience. While the property itself is beautiful, the service falls completely short of the Ritz-Carlton standard. Our issues began immediately upon arrival. The A/C in our first room was broken. The next day, we were moved to a downgraded room with no balcony. Finally, we were moved a third time to a room similar to what we booked. Packing, unpacking, and moving luggage three separate times with children was an exhausting, stressful ordeal. To make matters worse, the cleanliness was unacceptable; we found the bathtub dirty from the previous guest.The front desk and concierge service were equally disappointing. We had multiple packages delivered to the hotel, and the staff was entirely unhelpful. When a package wasn't immediately visible, the response was essentially, "This is the only one I found, sorry, bye," with absolutely no effort to look further or solve the issue.A beautiful property cannot make up for careless service. We expected a seamless, luxury experience but instead received a stay that felt like hard work. Management seriously needs to address their service execution and housekeeping standards.