Gastnutzer
11. April 2024
DO NOT BOOK HERE. DON’T TRUST THEM. THEY ARE CROOKED! I booked the King suite with sofa bed for my family to stay. Myself, my husband, and my 3 young children, one of them being 2 years old. This is what we did last year, at the same location. I accidentally booked the room for one person. My fault. However, he would not give me the room and kept insisting that 3 was the max limit for the room. I called corporate and on speaker she said it was up to him and at his discretion. He would not. I was so upset, being that it was spring break. Fast forward a couple days and my brother booked a room and they told him as well that he could not keep his reservation because he was over the room limit. He begged and pleaded, better than me I guess because my brother said “what will it take?” And the guy said, “25 per kid.” Same manager. That’s shady! I’m sure he pocketed that money! The Hampton Inn down the street let us stay there and the customer service was out of this world!! I highly suggest them. Don’t book here unless you want to be told they cannot give you a room after all and have to refund you. If you book through a third party, it could take them days to refund you. Don’t make the same mistake I did. Save your time and book somewhere else. I wasn’t impressed last year anyways.
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