Gastnutzer
27. Dezember 2023
Let me start by saying that i have been staying at Marriotts for years. We booked a 6 night stay here during Christmas, 2023. Unfortunately, we had to move rooms twice in 3 nights due to issues with each room. In all three rooms, the beds were awful. They were worn out, and you sink & slope to the middle of each bed. The first room was the tiniest room I had ever been in. We didn't even have a place to stack our luggage once we unpacked. The desk clerk was nice and moved us to a bigger suite. But there were issues with that room as well, the biggest being on Xmas Eve. At 11 PM, THE TOILET OVERFLOWED and flooded the bathroom and the carpeted hallway. The best the clerks could do was move us again! The new room was next door but it was very worn out as well. The curtains were hanging off the clamps, the hook on the bathroom door was broken, and there was a crack right down the shower wall. And believe me when I say, THE TOILET STARTED BACKING UP ON US in this room on Christmas morning. We caught it this time, but when we called the front desk, we were told there was no one to take a look at it. We were offered a plunger, but no assistance to unplug it by the employee. When we got downstairs, we asked to speak with the manager. Turns out the employee was the manager, his name is Kyan. I expressed our disappointment with the multiple moves, the worn-out beds, and the toilet issues, and fully expected at least an apology and perhaps a discount or compensation for our troubles. BUT NO! His solution (or, as he said, he wanted to offer us an option) was to suggest we check out early and go elsewhere! He offered no other solution, and unfortunately, during the holiday, there aren't a lot of options to move to. When we suggested we couldn't be the first to point out problems, he said he NEVER had complaints and we were in an executive suite. (I know he is lying because i have since read many reviews about the worn-out rooms and beds, and of people saying their toilet flooded. We are going to try and stick it out. We pray our room doesn't flood again. Once we leave, I fully intend to contact Marriott HQ.
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