Hotel Indigo Kansas City – the Crossroads

Do not stay at this hotel! You may see a good nightly rate, but do not be fooled. The hotel customer service is nonexistent. If you email the hotel, they will not respond. If you call the hotel, you will be treated like one of the transients that lay about the area. The rooms are totally average and the bathrooms have poorly fitted barn doors with massive gaps on the ends. If you want “any” privacy in the bathroom, you won’t find it in these rooms. The valet parking is a bit of a joke. It’s $30 per night but most of the time they just leave the car on the front curb, and the valet jockey still wants a tip for just handing you the keys. If it’s dark out, don’t walk to your restaurant or bar. You may very well get accosted by the bums in this area. Take your car or a ride share if you leave this hotel at night. When I checked out, I left a charging cable in the room that I really wanted to get back. I emailed the hotel – no response. I called the hotel and was transferred to a voice mail with no name associated with it. They did not respond. I emailed IHG’s guest relations team an they were very polite but offered no resolution. I told them to escalate the matter. I received an email from a Senior Case Manager named “Apple” (probably a fake name as no one at IHG likes any accountability). She used polite terminology but the basic message was “we don’t care – now don’t bother us anymore”. If you want to stay in the general vicinity of the Crossroads area, I highly recommend you stay at Loews. The service, rooms, and amenities are outstanding…and you still have easy access to all of the restaurants and venues in the Crossroads area. I have stayed there several times and it is typically my preferred hotel (check out my review “Magnificent and Beautiful Hotel With World Class Service” from December of 2020). Hotel Indigo had a good rate this time and I took the bait. I got burned bad. If you want to stay at a totally average hotel with a completely unresponsive management team, Hotel Indigo is the spot for you. Good luck!

We just spent three nights in KC on a girls’ trip and really enjoyed our stay at Hotel Indigo. The hotel is in a good spot for restaurants, bars, and the streetcar. A major shout out to Jocelyn, who works the front desk. We interacted with her on numerous occasions and she is such a ray of sunshine, goes above and beyond, and is so incredibly helpful to all guests; it’s clear she loves her job!

Modern, nicely refurbished hotel. Great location for restaurants and tourist attractions. Noisy room (close to train station) and as we were on the top floor the heavy rain was pounding on the roof and woke us up - bring ear plugs! Room had no safe but was nicely decorated and comfortable.

We stayed for 3 nights and our room was cleaned once. When I queried this at the desk it was suggested that I had the do not disturb sign up. I didn't. We paid a deposit for colleges room via ******* but Indigo took the full price and held onto the "incidentals" deposit. They appeared to have no interest in sorting this issue out and blamed *******. On the other hand the rooms are lovely and the beds are comfortable.

In KC for a work-related event. Opted to stay at the Indigo -- so happy I did. Front desk management was AMAZING! Had early check-in. Room was spotless, really can't say enough good things about the stay. Would def stay there over a large chain 100% Thank you for making everything so easy :)

Clean, spacious room. Good location. Quiet. Not overly friendly staff. AC with fan worked really well. Bathroom/closet sliding door was annoying. Giant shower was really nice Needed more light near closet. Walkable to restaurants and Union Station.

We selected this hotel primarily for it's location so that we could do a walking tour of several breweries. It was an ideal. What we weren't expecting was such a nice property with exceptional customer service. The front office staff is very considerate and helpful. The rooms are nicely appointed with comfortable beds, great shower and a small fridge. We would definitely return here.

Great Crossroads location. The front desk staff were friendly and helpful. Because of the location, there is valet parking available or street parking (where you can find it). We stayed in a suite and it was very spacious and clean. We attended an event at Crown Center and it was an easy walk. The only downside to our room location was our window looked out on a dog park/dog sitter and dogs started barking around 8:00 am Saturday morning. The barking didn’t last too terribly long but was intermittent throughout our stay. I would stay here again, but request a room on the other side of the hotel.

Beautiful hotel and good location. The best part of our stay was the incredible service from the entire staff. The check-in staff member was very personable and gave directions for my meeting in the river market area. My room was spotless and the housekeeper was cheerful on the elevator. My waiter in the restaurant went out of his way to get me going quickly for a meeting. That evening, I stopped for a drink in the lobby bar and learned the bartender was from my hometown. Nice hotel. Great people!