Arkasa Palace

Unsere Erfahrung im Arkasa Palace war gelinde gesagt magisch! Alle Bereiche sind außergewöhnlich gestaltet, selbst für den anspruchsvollsten Kunden! Maria und das gesamte Personal waren höflich, fröhlich und immer für Sie da! Die Villa, in der wir wohnten, war fantastisch und perfekt ausgestattet! Wir werden auf jeden Fall wiederkommen!

Unser erster Urlaub seit drei Jahren, das erste gemeinsame Mal ohne die Kinder, wir hatten hohe Erwartungen. Wir kamen am 29. April an und da war sie, Maria vom Arkasa Palace, sie hat uns sehr herzlich empfangen! Das Boutique-Hotel war wunderschön mit einer warmen, modernen und luxuriösen Atmosphäre. Das Frühstück war jeden Morgen eine kleine Party mit köstlichen Produkten und hausgemachten Produkten. Während unseres gesamten Aufenthalts war Maria immer da, um Fragen zu beantworten, über unsere Tagesausflüge zu sprechen, Ideen zu den „Must-Sees“ zu geben und den Gästen den besten Service zu bieten. Die Insel Karpathos ist voller Schönheit, freundlicher Menschen und fantastischem Essen. Unsere Erwartungen wurden trotz der Wetterbedingungen übertroffen. Von uns wärmstens empfohlen für einen ruhigen, entspannten Urlaub mit einem Hauch von Magie, sowohl Karpathos als auch Arkasa Palace!

Herzlicher Empfang durch Maria, die Hausfee. Sie sorgt dafür, dass es uns an nichts fehlt, bleibt dabei aber diskret und bietet persönlichen Service. Wunderschöne Zimmer, perfekt gepflegt von einem super aufmerksamen jungen indonesischen Paar. Vorbehaltlos zu empfehlen. 2 Schritte vom schönsten Strand der Insel entfernt.

TL; DR: Wir bekamen ein anderes Zimmer mit anderen Annehmlichkeiten als das, für das wir ohne Vorankündigung im Voraus bezahlt hatten, das Zimmer, das wir bekamen, hatte Probleme (zerbrochenes Waschbecken) und die Lage unterscheidet sich nicht von vielen anderen, viel billigeren und freundlicheren Alternativen das Gebiet. Buchte ein Zimmer per Telefon + Viber und bezahlte den gesamten Betrag wie vereinbart im Voraus. Als wir ankamen, führte uns die Rezeptionistin in ein anderes Zimmer und hoffte, dass dies unbemerkt bleiben würde. Nachdem sie das Fehlen bestimmter Annehmlichkeiten in Frage gestellt hatte, teilte sie uns erst dann mit, dass das von uns gebuchte Zimmer an einige andere Personen vergeben worden war, die früher an diesem Tag ankamen, und wir auf ein anderes Zimmer "aufgewertet" wurden. Es gab keine solche Mitteilung, geschweige denn eine Vereinbarung, bevor wir ankamen. Wir argumentierten, dass wir diese Änderung nicht akzeptierten, woraufhin sie versuchte, uns davon zu überzeugen, dass das Zimmer besser und es wert sei, und dass sie uns nicht zurückwechseln könne, weil die anderen Leute gerade unser gebuchtes Zimmer bekommen hätten. Zusätzlich zum Mangel an besonderen Annehmlichkeiten hatte das "upgegradete" Zimmer ein kaputtes Waschbecken, und als wir uns darüber beschwerten, wurde uns gesagt, dass "danke, dass Sie es uns gesagt haben, wir konnten es nicht wissen, wir wohnen nicht dort". Ich bin mir nicht sicher, ob sie nur naiv war oder behauptete, ihre eigenen Zimmer nicht zu inspizieren, um ein Qualitätsniveau sicherzustellen. Am Ende haben sie uns das Geld zurückerstattet, wobei sie sehr unprofessionell und sarkastisch waren. Glücklicherweise gelang es uns, innerhalb der nächsten 15 Minuten für denselben Tag einen Ort mit ähnlichen Annehmlichkeiten, einer besseren Lage und einem 5-mal niedrigeren Preis zu finden.

We were very disappointed with our stay at this hotel. As we stayed at the Aphrodite villa which is considered prime accommodation, we expected more for our money. After 3 days our towels were still not replaced and one of the towels once had yellow stains on. We got clean sheets only once during our stay. The swimming pool pump was broken with the lid and filter flouting in the pool and was only cleaned the day before we left. The terrace was cleaned only once during our stay of 7 days. The dishes and glasses were washed and left wet on the drip tray and the coffee machine was never cleaned and the dirt bins were not cleaned regularly. Our room was sometimes cleaned between 15h00 and 16h00. You only receive 2 coffee pods on the day of arrival and have to buy additional pods for making coffee. The hot breakfast was disappointing. Ons day omelettes with the same filling every time and the next day boiled or fried eggs. The building needs attention. The one blind at the breakfast area was broken and it was quite windy during breakfast. Our friends had a smart TV in there room and could watch Netflix and we had an old TV with news in English and other languages Maria and her family are very friendly but she was more concerned with organising her brother’s wedding and went to Athens to buy a dress the last day of our stay. Her parents helped out when she was not there.

This could be arguably the most unpleasant unprofessional experience I have ever had in my life. I booked a specific room 6 months prior to my travel dates for a special occasion. A few days later, I received a message saying my room was "upgraded". I responded immediately kindly asking not to be upgraded because I did not wish to change rooms. I even asked if there was reason for this proposed change. No response. A couple of days before my travel day, I contacted the hotel for a typical confirmation, and I again underlined the fact that I did not wish to be moved to another room. The receptionist who was clearly not experienced tried to persuade me by using words like "You will go to a premium room" "more luxurious room" and many more stereotypical phrases. I insisted on staying with my original selection. The next day, the day before out trip, we received a message that our reservation was cancelled And when you think it doesn't get any worse, here you are: My reservation was not cancelled, despite the message I received, so I tried to call the hotel and find out if there was a mistake. They did not pick up the phone, and when I insisted, they hung up ! My reservation was finally cancelled late at night, and I spend all night looking for alternate accommodation. This is by far the worst customer experienced I have ever received in my life

We spent one week in the private Aphrodite villa with private pool. Maria, her Mom and the entire team were incredible. We were completely relaxed right from the beginning. The hotel has an outstanding service, the sea view is incredible. The whole place is so cozy and heart worming. Maria has created a wonderful stylish environment. The villa itself is offering a private atmosphere and we really enjoyed the little pool very much. The room, the terrace and the pool were cleaned every day it is in real proper condition. Being on holiday you can ignore a cracked mirror (will be fixed soon). The room provides a small kitchen, which we just have used in the morning to prepare a cup of coffee. Enjoying a cup of coffee in the early morning on the terrace with the unbelievable Aegean Sea view is just unreal. Maria is an incredible host and always there for her guests. The beautiful St. Nicolas beach is just a ten minutes walk from there. Wonderful Restaurants could be reached in just five minutes. Our favorite one was the Kipos Taverne, a cozy little restaurant with a well dedicate Team and an excellent chef, providing authentic greek cuisine. We have booked the accommodation including breakfast. The breakfast was a daily feast. Variations of eggs (omelette, cooked or fried) have been offered as well as fresh fruits, traditional Greek yogurt with honey and fruits, veggies from the family garden and bread with homemade marmalade. Pancakes where available too. It was just amazing.

It was my first time to visit in Karpathos and it was amazing island! I stayed the Hotel Arkasa and it is fantastic hotel.. we had the quiet our, the room it was clean every day, we had amazing view, reception and the hospitality we had was perfect.

Karphatos è un isola piuttosto grande che riesce a soddisfare i gusti più diversi, dalla maggiore confusione di Pigadia al turismo organizzato di Laki ma anche angoli di vera Grecia come Arkasa, Finiki Lefkos e Diafani. Se scegliete Arkasa, la più comoda, equidistante e vicina all’aeroporto scegliete senza dubbio di alloggiare all’Arkasa hotel. Tranquillo, pulito, gentilezza, ospitalità e cortesia sono garantite da Maria e sua madre. Noi abbiamo scelto la junior suite, grande e molto confortevole con vista sulla piscina ( sempre molto curata). Ci sono anche altri alloggi con piccola piscina privata molto suggestivi. È sempre presente un angolo cottura attrezzato che consente di essere autonomi per i pasti.