Gastnutzer
19. Oktober 2024
We stayed for 2 nights mid week for a peaceful uninterrupted vacation. The resort has two phases providing different views and priced differently as well. We booked Phase 2 room which is river side with a pool view. There is a lot about this property that stands out as positive but there are few negative pointers that must be considered. PROS: 1) Great design and infrastructure of the entire resort. 2) Cleanliness 3) Spectacular wifi connectivity. We watched 2 movies on OTT without single interruption. 4) Good food at both restaurants, especially the sandwiches and buffet breakfast at Waterside(river front) 5) Great location 6) Friendly staff 7) Attentive staff at Waterside Restaurant 8) Toiletries by Ignis which is a reputed brand. I ended up buying the body wash online. 9) Good color theme in the Phase 2 rooms CONS: 1) The size of the rooms is small and we did not find it as a problem. However, the rates of the room is high compared to what is offered. 2) We expected to have a quiet leisurely time but there was constantly a conference or meeting going on in Sundown(conference hall) which is located in Phase 2. This was making it difficult to spend time by the poolside or just relax at the table by the river due to gatherings of people in the area until late night. 3) As the resort is located by the river, it is impossible to keep room windows open post evening due to hundreds of insects buzzing everywhere. 4) We are unsure if the staff is forgetful or just not bothered that we had to regularly keep supplies of water as our request for even complimentary water was not stocked despite multiple attempts. 5) The phone in the room is useless. It never works. The guests have to contact the concierge through their personal phone and the staff always seem to give excuses about network issue. 6) The water drain is located right above Waterside Restaurant which is so unpleasant when you are sitting by the window(photo attached). 7) The infrastructure is good but the room size, service and other facilities are at par with a 3 star, not 4 star hotel. 8) There is a construction and finishing work going on by the pool side and in corridor of Phase 2 rooms.
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