Gastnutzer
29. Mai 2022
I'm not *trying* to be dramatic or insulting, but in 30 years of traveling to 108 countries, this actually is the worst hotel experience I've ever had. We were in some “extra" room that was dirty and small, with flies and a birds nest in the corridor. Mostly clean room but tattered old style mattresses, chipped paint, stains, overall like a college dorm or campsite in a developing country. We ate tasty but basic dinner in the canteen. We slept. Then, when we flushed the toilet, smelly sewer water emerged from the bathroom floor and covered it. Thank God we only used the toilet in the morning, because the room stank of feces after that. After some time, I was given the key to another room so I could shower, and that room was modern, bigger, with up to date furnishings and the toilet and shower worked. It was still morning but the room was clean: I asked why we were not given this room but the other one. It was then that the manager lied to me and said (absurdly) that we were supposed to have the nice room, but since we had called for directions by phone he thought we were a new party (new booking and not the reservation via ***********). he said he didn't realize who we were so he was saving the nice room for the “*********** people who never showed up". Such an absurd lie, because he reviewed our passports. He comped the dinner (gave us the dinner for free), €24 in total, and he gave us gifts of cheap souvenirs, but I resent being lied to. Yes the manager and staff is polite, this is Turkey! But we were still given old, dirty room without working toilet. Beware staying here if you get the "old" rooms.
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