Gastnutzer
17. Mai 2023
My experience at Tahir Guest House is a typical example of Äll that glitters is not gold" My team and I had earlier made reservations via mail to the manager Mr. Muhammed for 4, who acknowledged and we were confirmed to arrive. At the risk of repeating my ordeal, I will paraphrase.. but I have got evidence that these guys lack integrity, loyalty, and sympathy. On arrival after a late-night flight, we thought all that was going to welcome us was a warm smile and a bed. Our calabash of hopes was broken when we were told by the unwelcoming reception to give way as he was busy with other things. We stood still and watch him allocate rooms to all who came after us and even passengers we saw on the flight. The next thing he came up with was that we have to share a room or two max as they do not have any rooms for us. Astonished by this, we asked to see management and he said he was in direct communication with the manager and so it did not matter. He eventually gave out the rooms and let us to the prey of the night. At a time when insecurity was at its peak, we had to search for rooms in Kano late at night (1:30 am) Did I mention that the manager asked them to get a next-door substandard hotel for the same price so they can give a cut-off from the aforementioned price? Yes, we heard all the conversations. The least they could have done was to communicate about any changes so we make alternative plans, but no. They did not. Neither did we ever get an apology for the ill-treatment received. We set out for the cold and sad perils of the night without any security. long story short, I do not know the people who say their experiences there have been great, but mine... nah nah nah. It kept me wondering, "How can one build such an establishment with so much aesthetics and lack the basis on people management nor quality staffing... in hospitality for that matter. An industry whose name is denoted by quality, empathy, dignity, integrity, and poise?' JUST PATHETIC!!!
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