Gastnutzer
8. Februar 2025
The hotel preemptorily cancelled our reservation for the art suite 6 weeks prior (we had booked months in advance) without giving any reason. When we called reservations to enquire, we were told “this is a management decision, we in reservations department do not know the reason.” No further explanation was proffered. This caused considerable inconvenience as the other room types we liked were no longer available, and other hotels we liked were already booked up as we were already in high season. We wrote to them 6 days ago to request management to provide an explanation for this peremptory cancellation of our reservation. To date, they have also not responded to our email. If management cares so little about disappointing guests during the reservation process, what about after guests have arrived. It seems we might actually have been lucky they cancelled on us. I am also curious what sort of due diligence Michelin guide does before recommending hotels.
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