Hotel City Palace

Wifi was not working since we entered the hotel. Requested them several times, they didn’t even try to fix it. Just ignored saying it will get fixed automatically, what a behaviour. First receptionist's behaviour was good. Then came the second receptionist, worst behaviour from him. Also water heater was not working.

The hotel staff described the room as very relaxing, but we soon realized that the air conditioning was old and inefficient. We had a difficult time sleeping all night because of the malfunctioning ac. Additionally, the staff experience was poor. When we asked for empty plates and tissues, we were told that they would only provide them if we ordered food from the hotel.

The room is full of cockroaches and bed bugs. In the middle of the night, I had to suffer and could not sleep the entire night as I found cockroaches comibg out of my bed. On complaining, the head staff girl talked rudely saying cockroaches are very normal, as if they are ones obvious roommate in hotels. And she mentioned this being an excuse to avoid payment. Mid of the night, I packed all my luggage so that cockroaches do not enter there. I have my train early morning and here I am dealing with cockroaches with no sleep. Worse experience. Review doesnt provide option for uploading videos otherwise I would have shown ample videos of cockroaches everywhere.

Not a good ambience, doors not working good, can't get a good sleep in night. Not a preferable hotel to stay.

Nice stay it was for a single night. I always stay here whenever in emergency as it’s near the bus stop astc

Great experience being in this hotel amid-st the city near railway station. Cooperative staff and clean rooms