Castle Kona Bali Kai

I want to give a shout out to Jessica from the corporate office, and Hope from Castle Kona Bali Kai in Kona Hawaii!! They saved our entire trip!! They got my family not 1, but 2 beautiful rooms facing the ocean!! The bathrooms were amazing, the rooms spacious with beautiful views, the kitchens were amazing!! I have already voiced my pleasure with this place to many of my friends and family! We will definitely stay here again!! Thank you again for making the last few days of our stay wonderful at this resort!!

Old and dirty! Not safe!!!! Very rude and disrespectful management!!! Would never recommend to anyone!!!! Horrible experience here. No one deserves to be disrespected the way they treat people here! Better places to stay than here!

Travelers beware, don't waste your time and money on this place! My mom set up a 5 night stay through air bnb for one of these units. We requested an early check in and were unable to enter the unit with the keypad code provided. The person at the front desk was very unhelpful and rude, and just told us to contact our "host". Then we sat outside with all of our belongings and food for about an hour in the kona heat and humidity while trying to contact the host to find out why. Apparently a different code is needed for early check in, which was not provided for us. Finally we get into the unit and things seem to be okay. The place did seem a bit outdated on some things but hey, no big deal right? The single AC unit was very loud and dripped all over the balcony leaving puddles of dirty water everywhere. The smaller bedroom got very hot at night unless you left the door open to let the AC in, despite the ceiling fan. There was about 5 - 7 minutes of hot water in the shared bathroom shower all 3 times I used it. On our 3rd day there, Tuesday, after we had just spent 5 hours on a boat, we returned to the unit sunburned, tired, and hungry only to find we had NO POWER!!! The rest of the building still had working electricity. Here we go again, jumping through hoops trying to contact the host and waiting for maintenance people and still getting no help from the front desk. Turns out the owners of this unit LITERALLY just changed hands and the previous owners shut off the electricity. The "host" told us that power would not be restored for SEVERAL DAYS!! And instead of finding us a new place to stay we were told to "just look on air bnb". So now we have to pack up all our stuff and find another place on our own. So much for their guarantee. Not to mention most of the food we had purchased had to be thrown out since we couldn't cook and the fridge was not working. The "host" then went on to tell us they would only refund the nights we were unable to stay. WHAT A F*****G JOKE!!! This is no way to do business. Don't be fooled by the pretty pictures, the hassle is just not worth it. If I could give them -5 stars, I would. (Unit 314)