Karlene
10. August 2024
I have stayed with this chain in the past, so I knew what to expect. The location is a little inconvenient if you're taking the train. You have to cross the pedestrian bridge to get to the most stuff like the 7/11. My stay was relatively pleasant until my room was cleaned. I was given a duvet that had a strong smell. I went to the desk to tell them and they just started to laugh.They were laughing at the translation. I was not amused. I did get my duvet changed, but the unprofessionalism by the front desk was a bit shocking since that has never happened to me with this hotel chain.The staff was young, so I gave them a pass. I will say kudos to the lovely ladies in the kitchen. They created the most delicious breakfasts every morning.
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