R&F Princess Bay - Phase 1 and 1 High-end B&B

I’ve stay at several R&F apartments so far, this has got to be one of the most upsetting experiences. Don’t know how they managed to get such a high review score, but here are the issues we faced: 1) The person we liaise with on WhatsApp was extremely unresponsive. Upon reaching, I texted them several times and there was no response at all. Waited over 40+ mins and still no reply. Called the exact same number and then they replied me. strange. Throughout the entire stay, they are extremely slow with replies. If you do decide to choose them for your next stay, always call. Don’t bother dropping a text. They won’t even reply you. 2) Upon getting into our room, we were welcomed with a very strong cigarette smell. So strong that it’s obvious someone just smoked in there (despite the room being a non-smoking room). I contacted the staff, for which they said customers aren’t allowed to smoke in the apartment, but balcony is fine. Although its very obvious that the last person who stayed there smoked in the house. Btw, no remedy for the situation. We had to air the rooms ourselves. Funny enough they had a cigarette tray on the living room table (but empty). 3) There were pee stains on the toilet bowl 4) Toilet roll was half used. Looks gross. Didn’t even both replenishing. When asked for new ones, they said each toilet only one toilet roll is given. At least provide us with a new one? 5) There was hair all over the beds 6) Towels that they provided us was WET. first time experiencing something like this 7) Many reviews mention that the “boss” fetched them from customs to the condo (not offered to us) and how quick they were with the replies. Yet throughout our stay, from check in to check out, i constantly had to chase them to get things sorted out. Zero initiatives from them. 8) Dining table seats had stains (presumably food) 9) On our second night, when we came back to the apartment, the entire apartment’s electricity was down. Contacted the same number given, and as mentioned above, took them forever. Had to call and call for a response. As someone who has stayed at several apartments and hotels in JB, if you do decide to try out R&F, go for a different company/owner. This was highly disappointing.

Very bad service from owner side need to improve Inside the condo no mirror no iron

這個民宿我們都覺得預訂的很滿意，華人老闆很熱情，免費給我們升級到海景房，老闆服務很到位，房間設施很新，陽台可以看見海景，停車也方便，最主要的是位置很好，從8樓可以直接走到樓下商場，吃喝不愁，就是走路到新山火車站和汽車站去新加坡也方便，走路10來分鐘，避免了堵車，耽誤時間，總體來説很滿意，下次還會繼續預訂！