Gastnutzer
5. März 2024
The only two good things that I can say are that the young lady at the helm of this sinking ship is delightful even though it's one problem after another. There was only one other couple staying at the same time as us. This should have been a BIG heads up when we arrived. The views are amazing except from OUR room. The palm trees were sooo overgrown on the deck/patio that you couldn't see anything without trying to lean over the deck and literally try to pull them apart. The room next to us did not seem to have this problem and being that they were the only others their, I don't know why they put us in this totally obstructed room. There's NO A/C....that's right, Costa Rica with NO A/C. The place is old, run down, dirty and completely disappointing. The "restaurant" had two choices....chicken or a very well done burger. They had a huge menu to look at in the room, but none of it was available. I'm a vegetarian, so I only got a salad. The bar had liquor but was not serving it....no bartender! I woke up the next A.M. and had to RUN to the bathroom due to an issue with the lettuce from the night before. My friend had to go to a non-English pharmacy to find an anti-diarrheal so that we could leave the resort. I felt really badly for Maria because she was in charge of dealing with all of this. She was really nice but very limited as to the help she could offer. I did try the pool however, the only not broken chair ripped right out from under me because the seat was all dry rot. When I went to just step in the pool, the tile was so slippery(slimey) that my foot slipped and I took a nasty fall into the gunite and stairs. The place is for sale and they should not put up these 30 year old pictures, amenities that they don't have, like food and a bartender or tell about the great food and views unless they can provide it. We're very disappointed and should have asked for a refund.
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