Urban Island Hotel Jeju

If you want to catch some sort of disease go ahead and book this hotel. The hygiene is bad! And clearly nonexistent. It’s stated as a 4star/3star, but it’s not even a 1*, sure some motels would be 100x better. Everything was terrible since I tried to checkin. The hotel is a self service hotel and no where does it mention this . You need to checkin via a machine and there are no humans to help you. The machine couldn’t scan a passport . On arriving to the room, the images I had seen when I booked the room were different to the actual room.it states a standard double room had a shower or a bath, but it has a bath tub (no curtain, no bath mat) with a hand shower. It also states some rooms have windows. I went to request a room with a shower as I have a bad back but I was told all rooms of this type have a bath tub and was asked if they could see the room, also told non of these have windows. Incorrect to what was stated. The staff then suggest to use the hand held shower over the toilet and used a rolled up towel at the door . They claimed to have no rooms available to upgrade me or change the room because rooms are assigned via the machine and they can’t override it. I inspected the bed and there was a stain on the cover and when I opened the bed there were stands of long hair and eyelash, was the room cleaned? I had to consult via a chat line about the bedding to which I was asked for my room number and then I was told I put the dnd sign and the bedding was not changed and is changed every three days! And there is no maid service at the time of 7pm. I had just checked in to the room and they apologised and said they would change the bedding when I went out . I returned to new bedding but this time it was torn and had a blood stain and yellow and black marks. Again I complained and got labeled as having too many requirements ! The bathroom had ***** hair on the floor and hair strands in the tub, the basin has snot stains and must have not been cleaned , the bathroom wall also had blood stains. The walls in the room are stained and in a horrible condition so is the headboard. The room is dusty and the fridge hadn’t been cleaner neither have the slippers or the plug points. Pictures for reference. The next day the housing keeping did not clean the room they replenished the towels to which they only supply 4 hand towels no bath towels. (Make it make sense) . Replenished water took out the trash, made the bed. Nothing else was cleaned not the floor not the basin not the bathtub not the toilet. I complained to the chat line to which o got told are you the customer in room xxx when I confirmed I got no response. The day after I put the please make up room sign . On returned this sign was placed back in the room , and the room was not cleaned . No clean towels or fresh water. The hotel said the maid took the sign as a refusal to clean.t They then said that a sign was put but can’t confirm if it was make up room. Surely, if the sign was DND it would be on the door when I returned but the sign was placed back inside the room. This hotel lacks all customer service and the staff have a horrible attitude. I do wonder if they had an issue with me being brown in colour. As a paying customer I expect more and I expect service from a human. The hotel did nothing to rectify my complaints all they had were excuses and we can’t, we have no rooms. I have never had such an experience at a hotel in all my travels. Be it 2* or 5* if there was an issue the staff went out of their way to be accommodating and fix it. Not this hotel they clearly don’t care about their guests at all. It makes me ill just thinking about the state of the room. It’s not clean, the hygiene is not present.The rooms are run down and in a bad condition , and the way they advertise is false. The carpets in the hall way are also dirty + stained. The hotel claims they give teabags which they do not. And staff do not speak English . Book at your own will

Actually it is more than I expected. Clean and nice. Only need bring your own teeth brush.

Great location from airport and so kindness desk. But car parking is difficult.

I really have no complaints about this hotel, very comfortable, convenient and enjoyed my stay.

Good locations, very convenient to duty free malls and restaurants. Price is competitive to other hotels nearby.

thank you

the room was very small, and the hotel is 4 stars, it’s not worth it at all, there are simply no hygiene products

Staff are all helpful and we get by using translation app

So happy to be here for my trip. My room is so beautiful. I pretty like the bathroom. Hope see you again in the future