Holiday Inn Express & Suites Jasper

Just wanted to give a warning to other families with small children so you aren’t blind sighted the way we were. We arrived here at 6:30pm the day before Thanksgiving after being on the road for 5 hours. Got our stuff and kids settled in our room which was on the second floor. Our kids were running around and we got a call from the front desk from Connie asking us if we could ask the children to settle down. Fair enough. We told the older two (8 & 5) to settle down and sat them down to eat. At that point, our 18 month old was the only one running around, because he’s a baby and he doesn’t understand “no running”. We then got a call from Connie very rudely telling us that if she got another complaint that she was going to have to kick us out of the hotel. This was 7:30pm when she threatened to kick us out. We had been there for an hour. We then spent the rest of the evening holding our crying 18 month old who just wanted to move around because we had no where else to go if we got kicked out. We did call the corporate offices and filed a complaint with them as well. But as a family that has 3 small children, I hated that we didn’t have the ability to relax in a room that we paid for. What was most frustrating was that the complaints came from workers that were resting up for the night shift there. It wasn’t complaints from other guests. I’m generally not one to leave bad reviews. But this experience was so stressful and I would hate for another family to experience the same thing that we did.

Excellent because all went as it should. Room was clean and we even got service each day. That’s unusual at most hotels today. Breakfast was good and plentiful. There was a selection of hot and cold options. And went as it should so there was little need for help from the staff.

This hotel is well kept, clean and nice. The breakfast bar was well stocked with a good variety of food. The staff was friendly and helpful. There were storm warnings when we stayed here, and the staff made sure to contact us in our room to let us know and which precautions they were following. We would stay here again.