Gastnutzer
25. November 2023
Defintiely not a 4.5 star resort, maybe for its location, but the resort itself is old and dated and the service was terrible. The staff are more interested in their phones than anything else. This became obvious when we arrived at the hotel looking to check in. A sign said "back in 10 minute," so I walk across the lobby to use the restroom, passing a girl sitting at a table using her phone. I get back to the front desk and wait, after about 10 minutes the girl on her phone walks to the front desk, takes down the sign, and proceeds to check us in. After checking in, the girls puts the sign back up and goes back to phone! Unbelievable. No elevators in this 3 - story "resort," so ask for a room on the lower floors if you have a lot of luggage. The room was spartan, the room safe didn't work due to corroded batteries, there was only one towel (even the reservation was for two people), the bathroom itself was tiny, with only a small shower, many of the fixtures in the bathroom had broken off and were never replaced, The location of the hotel is right on the beach, which is great. But that's where it ends. The hotel has very little to offer to guests who want to enjoy the beach. The hotel towels are strictly forbidden to be taken to the beach. There is no designated area on the beach for hotel guests, no beach chairs, etc. There are surfboards to use/rent at the hotel, but if you have a small child, then you're SOL. There is supposed to be an attendant at the gate entry to the parking area, but actually there is just a phone number to call after hours for someone to open the gate.
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