Sheraton Jacksonville Hotel

The entire staff was absolutely amazing my entire stay. Not enough room for me to brag about everyone. Crystal, who was my dinner waitress every night was an absolute sweetheart, she went beyond and above. Crystal is so humble and sweet, she is the main reason why I wanted to get on here. Her beautiful smile, and bubbly personality was a breath of fresh air. I know drunk people can be annoying, and she handle it all with a beautiful smile and positive attitude. Everything she suggested food wise, I ate. I was not disappointed once in her helping me make the right food choice. The night shift guys were also, very sweet, funny, friendly, and helpful. I had an amazing stay at the Sheraton. Thank you all for such wonderful hospitality and your services. Without wonderful people like y’all, this hotel wouldn’t be what it is. Y’all were a blessing!!! Much love, Stephanie Woodhouse. Room 626

Thank you to the Jacksonville Sheraton and all the staff! They welcomed us as evacuees from St.Pete almost the chaos of Hurricane Milton. During a stressful time everyone at the hotel was kind , accommodating and caring. I highly recommend this hotel to any and all traveling to or through the Jacksonville area. A special acknowledgment to the service & kitchen staff of the restaurant for providing much needy and comforting food to everyone at the hotel, Todd behind the bar for treating us like friends and not customers and the front desk staff for answering all questions thoughtfully and kindly.

I have stayed at this hotel a few times and each time I stay my time there becomes more and more enjoyable. From Nolan and Kaitlyn on reception to Pao and Hailey in the restaurant not forgetting Sean and Todd at the bar. Everyone contributes to making the stay fun relaxed and enjoyable. I can thoroughly recommend this hotel. I won’t stay anywhere else in Jacksonville.

It took my wife two days to get to Jacksonville to meet me at my business meeting due to a series of airline delays, so I wanted to have her favorite drink waiting for her when she arrived. I ordered a vodka and soda and told Todd, the Sheridan bartender, it was for my wife who was on her way from the airport. He immediately poured her drink into a glass and said he didn’t want the ice to melt and dilute her drink, and he would re-pour it when she arrived. Then he suggested that she might be hungry after flying all day, so I ordered her some food. After some time had passed, I asked if I could order some onion rings for myself. Unfortunately, the kitchen was closed but he said he would make them himself. When my wife finally arrived and I we went out to meet her I heard someone saying to the Uber driver, “I’ll get that bag.” Todd had followed me out to the front entrance to welcome my wife to the Sheridan, and help with her bags! Todd then kept the bar open long enough for my wife to enjoy her food and drink without having to rush. Todd’s welcoming service went well above and beyond anything we have ever experienced in all our travels before. Hope we get a chance to come back someday just to say hi to Todd.

The bartender Todd went above and beyond to make sure that I was taken care of and comfortable on arrival after a particularly stressful day of flying. His kindness made the hotel feel more inviting. He made sure that food and beverage were available on my arrival after my husband told him about my flight delays and stressed day traveling.

Wonderful hotel with friendly staff. My friend and I stayed 3 nights here. It is very clean and nice rooms. The first night we went and had a few drinks at the bar. I don't remember our bartenders name but he was very friendly and entertaining. We liked him a lot and the drinks were delicious. Hands down the BEST breakfast buffet I've ever had at a hotel! Would definitely stay here again.

Such a comfortable room, king bed was awesome, shower and bathroom area had lots of room. Nolan at the front desk welcomed us as soon as the automatic doors opened. The outside area by the bar had plenty of tables and chairs, along with patio style couches and chairs. Came for a Jaguars football game, hotel was less than 15 minutes from Everbank stadium. Many bars and restaurants were very close

On first entering the hotel, the front desk staff were very welcoming and accommodating. The rooms are spacious and very clean. Todd at the bar/lounge was professional while still being personable. He is reason alone to spend time at the bar while enjoying a nice getaway