Holiday Inn Express Jacksonville Beach

Despite its pleasant location, this hotel is disappointing: it looks tired and in disrepair. The room smelt of damp and there was no hot waternat 8:00 in the morning. . Breakfast was a train crash which was best forgotten. This is a pet friendly hotel and smells like it!

It was my birthday no complaints

Most hotels hold funds for incidentals ($50).This hotel authorized my card for $213.44 when I checked in , this included room tax and incidentals. They then proceeded to charge me $163.44 after they already had a hold for $213.44. Im under the impression that the hotel was payed because the funds were removed from my available balance. I also thought that it was pending because they would refund me $50 (incidentals) 5-7 buisness days nevertheless the money was already deducted out of my balance from this hotel. After hours of back and fourth with IHG, Navy Federal and the hotel manager I learned that they placed a 5-7 buisness day hold on the cost for my entire stay (room+ tax+incidentals = $213.44). Normally the AUTHORIZATION (PENDING CHARGE OR HOLD WHERE FUNDS ARE REMOVED FROM CUSTOMER) would be for INCIDENTALS ($50) only. When I checked out the system automatically charged my card for $163.44 (cost of my stay) but It was declined. I specifically made funds available on this card only for my hotel as I was traveling for school and my bank account stated they already had the funds. The hotel proceeded to harass me as though I did something wrong when they're the ones that authorized my card for more than it should've been. So when they charged it the funds wasnt available and I would have to wait 5-7 buisness days for the full amount of my stay to be returned into my account. Now the manager said she'll give me until friday before she takes legal action against me and that should be enough time for the bank to process the funds back into my account. The lady is very rude and nasty and dont know how to treat customers. She was very derogatory in her speach as though they didn't make the mistake and keep stating that "she wasnt the front desk agent that did it" and told my bank "I dont know what kind of activity this lady does by turning off and on her credit card when we're trying to charge it". My bank was on the line to state that the funds were already pending in my account but the hotel keep insisting they didnt have any pending transactions. Of course there wasnt any pending transactions in their system because it was an authorization so upon check out it was released. I would have to wait until it gets back to me in a few buisness days. The manager then belittled me by saying that " if the money is released from us during check out it has to go into space and process in a million pieces which takes time to get back to you but that doesnt change the fact that you have an outstanding balance". Working in the hotel industry her response should've been " ma'am im sorry that one of my agents made the mistake of authorizing your card for the full amount of your stay plus tax and incidentals and this may have inconvenienced you for 3-5 buisness days." The manager insisted that it is in their policy that they can put a security deposit for however much they feel like. Do not trust this hotel. The service sucks the glass shower has streaks from

What a wonderful hotel, the staff are all awesome, April the manager is always available if there are any issues. Location is awesome, 1 mile from the beach, all amenities that you would need are nearby, RPs on the next block reminds me of Cheers, everyone friendly and the food on all six times I’ve eaten there has been awesome. Rooms are spotless and I will definitely be back.

Please beware of the reservation web as it says fully refundable and IT IS NOT. I made a reservation and after a second I realized it was not pet friendly and they charged me 16 dollars to cancel. I will advise you to NOT trust these holiday inn s websites

From the front desk staff to housekeeping. Great experience. The pool is being redone but you have access next door. Special thank you to Mrs. Isenbeck. Brought my daughter down to visit schools. The personal touch at this location is unmatched. We wouldn’t stay anywhere else. 5 stars

Conveniently near Jax Beach and all the beaches along A1A and also a short drive to the Mayo Clinic and all other suburban areas of Jacksonville. At check-in I was given a room on the first floor facing the pool and I complained about a musty urine like smell and the front desk was nice enough to transfer me to another room but still on the first floor and facing the parking lot. The bed was comfy but I was not sure if the AC was working properly. The windows can’t be opened and it felt stuffy. Otherwise, it was quiet at night despite being in the middle of Beach Blvd. Breakfast was basic fare. It is a Holiday Inn so set your expectations accordingly but it’s a good value and wise option if you plan to spend all day in the beach or the entire day out and about and just go back to the hotel for a good night’s sleep.

I felt that the bathrooms in this hotel were horrible there was mounds of dust inside the air vents the caulking on the vanity was cracked and broken there was dust everywhere the lighting was poor and the towels were stained and smelt poorly