Gastnutzer
23. September 2022
This review is based on my two-night weekday business stay from 21 Sep to 23 Sep 2022. Quality, service and attention to detail at the Courtyard Marriott, Canton OH lacks the attention to detail expected from the Marriott brand. Upon arrival, there was no recognition of my Gold membership status, which set the tone for the remainder of my stay. As a gold member with complementary room upgrades, I was hoping for a nicer room, especially since the hotel had low occupancy (based on the handful of cars in the parking lot). Unfortunately, I was checked into room 624 and was sorely disappointed. Room 624 was dated, sad, and tired. The carpet stained, the furniture broken, and the bathroom fixtures rusting out. Interestingly, my business colleagues - both who are not Marriott members, we’re placed into recently updated rooms. On the 22nd I left my room at about 8:30 AM, grabbed breakfast and attended a business meeting. Upon my 5PM return, I was surprised to find that my room had not yet been cleaned. Despite this, I ran out for a 6PM business dinner, and upon my 11 PM return that same evening, I was surprised to find the room was still not cleaned. No fresh towels (mine were on the bathroom floor at this point), no coffee refill, and the bed not made. This was both unexpected and disappointing - especially considering that I was out of the room for the majority of the day. The room has a small convenience fridge and the hum from the motor was distracting when trying to sleep. In hindsight, I should have pulled the cord and gotten a better night’s rest. At the time of checkout, nobody inquired about my stay and I got the impression that nobody quite cares. I did give this hotel a few points for the airy lobby, newer hallway carpets, and a relatively comfortable bed. I don’t recommend that gold members, or anyone expecting a modern room with daily room service, stay at the Marriott Courtyard. Next time I visit Canton Ohio, I’ll stay at the Springhill Suites, which is a newer property directly next door.
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