Gastnutzer
31. Januar 2023
I'm writting this review, not to bash the hotel, but to hopefully get their attention and to correct a problem with someone misinterpreting the law. I've contacted Choice corporate but not response. I would also like to urge pet owners to not take advantage and try to misrepresent there pets as service animals. Service animals go through very extensive and expensive training and are needed to help us cope. By abusing our rights you are making things more dificult for those who really need service animals and that the law is there to protect. That being said, THERE IS NO EXCUSE FOR HOW WE WERE TREATED. My wife and I had been traveling about 8 hours from Virginia and were tired, so we made a reservation on the road at this hotel. I have severe PTSD and travel with a Service dog. Upon arrival the girl at the counter was very pleasent and asked if that was a service dog and what it was trained to do(which are allowable questions under the ADA). When she was told it was trained to detect and react to an on coming panic attack from PTSD, she reply that PTSD is not a disability and that was a Emotional support dog and we could not stay. The definition from the ADA, title II and III of a Service dog is, "a dog that is individually trained to do work or preform a task for the benefit of an individual with a disability". When we tried to explain that my dog was issued by the VA, is a Psychiatric Service animal trained to preform a specfic task, and covered under the ADA and federal law, she became very defensive and belligerent and stated ,she knows the laws and we were wrong and we needed to leave before she calls the police. I urged her to go to the website ada.gov and check the information, her response was "I know what talking about and PTSD dogs are Emotional support animals", and told us again to leave or she's going to call the cops. I tried to tell her that I know there are imposters out there that abuse the law but I was not one of them and that the dog was prescribed to me by a Physician and trained, and we just wanted a decent place to rest. She then said leave and go down the street to another hotel that accepted pets or she's calling the police. We ended up having to drive further down the road to find another place. Since I'm a choice rewards member, went to the Comfort suites and was checked in with no issues . BTW the hotel she suggested that accepted pets had a 1.5 star review. I shouldn't have to stay at a place like that because I have issue from a war that are beyond my control.
Übersetzen