Quality Inn

This hotel is in dire need of a remodel. The room I had the blind would not close all the way and I had to put a blanket between the gap left from this. The bathroom finishing were rusted and dirty. The desk has seen better days. The ice machine on the first floor was broken. I originally went into the hotel a few weeks ago and the general manager was working and he tried to charge me $100 more than the price on the app. I questioned this and he couldn’t provide an answer except taxes. He didn’t seem to understand English well.

Let’s get the obvious out of the way, this is an older property associated with a budget brand, so it’s not a 5 star property. However, it certainly earned its rating thanks to how good it is compared to the competition. I travel to Jackson to see family often and after a horrid experience at the Days Inn several years ago, we switched to Red Roof, which was good until about 2019 when it started going downhill. After a negative experience causing me to write a two star review last December, we tried the third and final hotel out, this one, and oh how I wish we had sooner. Grounds/Common Areas: The parking lot is spacious with plenty of lights and doors, and the outside, while older, is well kept. The building is aged on the inside but in good condition and clean. While I didn’t make use of any of the amenities offered outside of the room, they all looked decently nice, and all of the staff were extremely friendly. One complaint is the lack of an elevator. This is probably the biggest thing they could do to improve this property. The Room: Upon entering the room, you’ll be in a well lit and tiled entryway, with a spacious and well equipped open closet. The door locks were recently upgraded to RFID and the latch lock worked, with a fire map present, making the room safe and secure. The restroom opened into here, with a functioning toilet, plenty of counter space, a newer sink, and plenty of clean towels. The tub/shower had some older plumbing and the nonslip mat really needed replaced, but the otherwise lack of maintenance issues was impressive for a property of this age. Moving onto the rest of the room, there were two comfy double beds with clean bed linens all around. The carpet was in excellent shape and clean, and all of the furniture looked redone. The mini fridge and microwave were a nice touch, as was the abundance of outlets, and strong HVAC. Of course, if you looked around, some permanent fixtures were obviously well worn, but nothing offensive, especially given the type of property this is. The single cleanliness issue I managed to find were crumbs in the drawers, something that even a Marriott property I was at earlier in the month couldn’t get right. Overall: This property is only about $10 more than the Red Roof and well worth it. It serves its goal well, and I certainly will be a repeat customer here as it’s truthfully the only good option in town.

When we first arrived everything seemed great. The lady at the front desk was very nice. The room was clean. My son went to take a bath in the jet tub and it had a cover missing on the inside of the tub, a screw is sticking out and he got his hand stuck in the hold, the suction pulled it in there. So ridiculous, I cannot even believe this happened during our travels. Construction workers seem to stay alot, tons of them coming in and out all night long. You can hear every car and person outside the windows. We will not ever be back and I hope my son will be fine as well from this traumatizing trip!!

Couldn't take a shower because the tub was disgusting. What appeared to be blood on the walls where you hang your clothes. Housekeeping knocked on the door at 10 a.m. when checkout isn't till 11 a.m. and the do not disturb sign hung on the door handle. Also, what's the deal with putting the bill under the door in the middle of the night??? Addressed complaints to lady at front desk when checking out with no response. I will be calling corporate as the amount charged my debit card was $10.35 more then the amount on the bill slipped under the door. Was told the $10.35 was a holding fee by my bank and will drop off. Room was definitely not worth $117. Extremely disappointed disgusted and mad!