Pacifica Resort Ixtapa

Pacifica Resort Ixtapa Mx May 18-June 1, 2024 Much better than 2 years ago!! We had a nice stay at Pacifica in a Aqua Penthouse, though the unit we were given seemed smaller than other units we have had. Still a nice unit and a nice vacation. We did notice more limited foods on the buffets unless you went early. Overall the food was good at the buffet though. The waiters at El Faro & Bouganvillas Italian need more training for sure, some better than others. Food was very good at both. Jose at Aqua pool area was excellent and made our days fantastic. There is a new pool in this area also. The maid service was good but not practical in that they would open up the whole unit, thus allowing all stored cool air to go out and heat to go in. This caused more use of AC and also sweating on glass and wood doors also swelled. We actually had to have maintenance come as our entrance door swelled and the lock did not work. There was an added "tip" charge told to us by concierge that we were not informed of previous to our trip. It apparently is for those who do not get tips. Personally , we felt one should be told of this previous to arriving and is it guests responsibility to tip those folks or resorts issue to pay them properly.? We did dispute the charge as we were not sure it was legit, finding out later it was/is. We were not charged it and frankly do not think it should be guests responsibility. We had a great time but I must say the staff in general all seem quite unhappy, except very few. Not friendly and just not happy. Almost a debbie downer feeling! Wonder what is up with that when the majority are like this? Our concierge really did very little but another seemed to take over for him, thank goodness as we had a few minor issues. Despite it all, our stay was great, food was overall good. Our room despite being smaller was fine. The shuttle service was efficient, the gondola fun. Everything was clean and maintained and we look forward to returning. There was some construction going on but not near our area and no clue if it affected folks in that area. The weather was hot, hot, hot & humid. We actually are thinking of trying another month to visit next time. We will surely go back.