Safari54575406317
13. Juli 2024
The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.
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