Port Askaig Hotel

Trip advisor Port Askaig From PS Market Harborough Visit : 30 June to 2nd July Summary This hotel is very shabby. Many things in the room did not work. It is vastly overpriced ( £205 per night) and has a no refund policy. Overall appearance and parking We stayed in this hotel several times over 20years ago. Since then, it has markedly deteriorated . I was shocked at the peeling paint and the neglected appearance. Car parking was limited. There used to be a large covered carport at the rear. This had clearly become unsafe as the central steel support had rotted though and the car port was filled with pallets and scrap wood. Room heating. I stayed in a room called Mull. The day time temperature at the end of June was only 11 degrees . The room had secondary double glazing but two of the outer windows were wedged open. The room was cold. The two Dimplex oil filled radiators did not work. The fan heater did not work. After complaining an electrician was requested. He found the thermal overloads of the heaters had both tripped. The fan heater had a safety device fitted so it could not be used on carpet and had to be used on a hard surface. Lighting The lights above the bed did not work . The electrician discovered this was a switching problem which he fixed. The light above the bathroom sink did not work. The lighting tube had failed and the electrician did not have a spare. TV The TV did not work with the comment on the screen reading” no signal”. The electrician could not fix the TV. Food The breakfast was good , the bar meals were mediocre. The UHT milk in the room had become sour. Consequently the tea tasted horrible. Action taken by Owners. When the room defects were reported to reception an electrician was sent to the room. I had intended to stay 5nights. Calmac cancelled sailings for spurious reason at the very last minute after I had driven 500miles By then I was staying in a hotel close to the Kennacraig ferry terminal . As a consequence of ferry cancellations and rebooking by Calmac I arrived in Islay 2 days late and had to leave a days early. I telephoned the Port Askaig hotel as soon as I knew the new sailing times so they knew of the ferry problems and they knew I would arrive 2 days late.I had paid in advance for 5 nights. Initially reception refused any refund .However in a note pushed under my room door late at night on 1st July , the owner offered to cancel meal charges (£50.50) and as a good will gesture offered to refund I night stay. She requested my credit card details again . I had paid initially with Mastercard and the hotel must have had these details in file. On the morning of departure I could find no one in reception prior to my departure at 9am to whom I could give my credit card details again.. I suspect a refund will not happen . Recommendations Do not go to Islay. Currently there is no ferry to Port Askaig as work is being done to the Pier. It will reopen in January 2025. But at the s

This hotel unfortunately will not be on my list to recommend to others. The location is next to the port askaig. Hotel room: no WiFi in the room. Very old mattress caused my back pain, and old dirty carpet. No amenities other than basic soap and shampoo. Services: the ladies work here are cold and unwelcoming. They wouldn’t offer any help and they looked like hating the visitors. There is an older lady and younger lady both are cold cold. Motel 8 would have been better than this one.