susancC8460MC
24. Juni 2024
Having previously stayed at the riverside lodge (and recommended it to family and friends, some of whom subsequently stayed there), we were disappointed on our last stay. On arrival at 3pm our room wasn’t ready, we didn’t have too long to wait but on entering the room we found the entrance hall and bathroom/toilet area wet having just been mopped. The shower rail in the bathroom was rusty and the head kept dropping down ………. An email to management and the reply said the rail had been replaced however it didn’t get like that overnight surely it’s not up to guests to point this out.! The meal at night wasn’t as good as last time, my husband’s roast beef was tough and my gammon was at best lukewarm ……….management said they had no other complaints that night!! Breakfast was awful no coffee in the machine, fried eggs atrocious, potato scone so overcooked I could hardly cut it, scrambled eggs cold……… management said the buffet is regularly checked and temperature checked ……. I will let the photos speak for themselves. Needless to say we won’t be returning
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