Cititel Express Ipoh

Dear Cititel Express Ipoh Team, I would like to share some feedback regarding my recent stay at your hotel. Unfortunately, I was disappointed with certain aspects of the service provided. 1. I had requested an extension of my stay, but my current room was not available. Despite my request to remain in the same room, I was informed this could not be arranged, and I was offered an unrenovated room instead. 2. Additionally, when I requested cutlery to be sent to my room, I was informed by the front desk that this service was not available. I was told that cutlery could only be used at the Level 12 restaurant. 3. Current room stay disappoint me at all. 4. Parking also been reserved for group of new customers. Such not fair for me. Overall, I found the service to be not very customer-friendly, which was quite disappointing. This experience has made me reconsider staying at your hotel in the future. Thank you for taking the time to consider my feedback.

I recently stayed at this newly renovated hotel and had a wonderful experience. The rooms are beautifully designed with a modern touch, very clean, and incredibly comfortable. The smart features in the room, like the lighting and temperature controls, made my stay even more enjoyable.

Strategic location, opposite Ipoh Kinta Riverside, within walking distance to Concubine Lane, nearby cafes.

Great location and great customer service. Was able to check in earlier than anticipated. Hotel is close to old town and the heritage trail.

Good location, 5-10mins walk to Ipoh old town, lots of heritage spots and delicious traditional food there. My room has a great river view. A clean and comfy hotel with affordable price.

Location is unbeatable- just opposite the padang and Concubine lane. Convenient store just below the hotel if you need any snacks. The rooms are comfortable, toilet might be a little squeeze but sufficient for our needs. Staff and security was always friendly and pleasant.