Hampton Inn & Suites Huntsville

Great stay as expected

I was really surprised by the negative reviews I saw of this property. I stay primarily at Hilton properties and this exceeded my expectations of a Hampton. I booked last minute since I was not up for battling the houston traffic after a day of hiking. The price point was what I expected and I was able to check in within 10 minutes of booking through the app. They don’t have the digital key option (yet) but I was fortunate to find no line at the front desk and was greeted by Tonya, who assisted me with a friendly smile and offered me some waters and snacks. The room was quiet, clean and quite comfortable. I also was able to enjoy the pool for a bit before heading to Buffalo Wild Wings for dinner. Great stay and I would recommend to anyone who is looking for a clean, safe and comfortable option while on the road.

Sometimes things happen in life that are out of your control. It's how we react to them that can really make a difference. We arrived late in the day and were exhausted from work. We pretty much went to bed right away. In the morning, I realized we didn't have any hot water. I told the gentleman at the front desk. He just said he would write up a ticket when the maintenance man came in. He was friendly enough but had to prodded before he even apologized for the inconvenience. I received a text message asking how my stay was going and telling me that they email a receipt when I departed. I don't know if all guests get this text message or if it's only for diamond members. There was no mention of the lack of hot water in the text. I responded and asked if this was a real person or if the message was AI generated. Someone replied and said she was an actual person. I asked if she knew we had no hot water and she said she did. She said she saw the maintenance ticket. I told her that would be too late for us as we had two get on the road and so we had to take cold showers. Still no apology! Later I received another text from someone else. I later found out that this was the general manager. She did apologize in her text. Maintenance came to our room as we were packing up to go downstairs, grab a bite to eat, and leave. I asked if he could just wait until wen left as it was too late for us, we had already showered in the cold water. I ran into the maintenance guy again in the breakfast room. We had another conversation and I said I hope I didn't sound rude. I explained to him that it was too late for us so it was better to just wait until we left and fix it to help the next person. I saw the lady at the front desk heard our conversation. I know they knew what we were talking about. Still no-one came over to speak with us in person. When I checked out all that was said to me was "Do you want a printed receipt or should I email it?" I asked her if she knew we had not hot water and she said she did and she did now say she was sorry about that. There was no mention from anyone about discounting our room, or maybe some extra Hilton honor points or something. Just..... nothing! It left such a bad taste in my mouth as we left the property. After we left, I decided to text the number and explain how I was feeling. I told her that I was disappointed that no-one ever actually spoke to me in person. I got another text message that I thought was very rude. Half of it was in all caps. I responded and told her that I felt like she was yelling at me with all of the capital letters and I hoped she had a nice day. She didn't respond. I have stayed at many Hampton Inn properties across the globe and I have never been treated like this from management. Tonya, if you are in fact the general manager, you have a lot to learn about customer service.

Please make sure you check your receipt before leaving this hotel. I will always request a printout and not leave until I check it. They double charged us for one night. I immediately noticed it on my email as we were driving away. It took 3 weeks for it to get resolved. Then three months later, we were charged AGAIN for the SAME night. The management is the problem. They avoid phone calls and have no follow through for a resolution. My credit card company has resolved the issue. Front office staff is friendly and the hotel room was clean. Hopefully you will not have to deal with the management.

The entire stay was perfect. From the staff to the amenities. We took advantage of the variety of breakfast items. From eggs, sausage, waffles to cereals, yogurts, etc. There was plenty of items and the breakfast room was clean. The fitness room was clean and had what I needed to get my workout. I would like to send a shout out to Roger and Nikki for their assistance during our stay. We would highly recommend staying at this hotel. It is close to many stores, restaurants and Sam Houston University. The reason for our stay. Thank you for your hospitality!

Staff was extremely unfriendly. It seemed as if we were a complete inconvenience for them. The breakfast was terrible. Very few choices and the choices they did have were poorly stocked. We stayed for a total of 4 nights and two of the mornings we had to keep asking the staff to refill items.

Great service from before checking in!! Thanks to front desk staff, MaKayla and Tonya especially. The team combination from night staff to day staff was excellent. I love the personalized texts too!!

This is the most unprofessional, overpriced hotel I have ever came in contact with. I was double charged and called several times to speak with the manager. It is going on a month and I still haven’t received a response. I even went in person and requested a call and was assured that the manager would get back with me. DO NOT SPEND YOUR MONEY HERE. THEY WILL DOUBLE CHARGE YOU AND NEVER RETURN PHONE CALLS. Now I have to dispute the charge with my bank which will take approximately 45 days to process. RUNNNNN FROM THIS HOTEL IMMEDIATELY

Hampton Inn Huntsville TX is my go-to place when I visit family. Convenient to everywhere. Beautiful king studio room with a high ceiling. Convenient retail in the next block. 45 minutes to and from IAH airport rental cars. Front desk members are always helpful and engaging. Southern hospitality at its best! Thank you! Teresa Wagamon Bozeman MT