Fairfield Inn & Suites Huntsville

Solid property and I think for the most part the employees do their best to provide service. The breakfast is pretty standard for a Fairfield and the breakfast attendant and night auditors do a good job of keeping the food fresh. I would suggest overhauling the package delivery process. Multiple packages arrived during my 17 night stay and a couple were difficult to attain even though I knew they were delivered. I would also suggest hiring more front desk employees. Sometimes I would come down to ask for something only to be met by a short line taking twice as long as it should.

A DEAD tree (therefore not an act of god, a lack of proper landscaping) in this hotels parking lot fell onto my car during a storm on October 25, 2022. I went to the front desk and asked what steps I should take as it was dark and I couldn’t fully assess damage and I was also in a hurry to get to a cross country meet. I was given supposedly the managers email where I sent pictures and asked how we should proceed. There were multiple scratches across my hood from said tree. I never received a response. Complete lack of regard on this hotels part. I deleted my original review because I have no way to respond to the businesses response. This hotel said that we have exchanged emails 2-3 times which is a blantant lie. If they exchanged emails with someone about this issue it was not me and I can’t imagine who it was. I would love for the business to send me copies of the email exchange we “had”. At this point I no longer care and definitely don’t feel that dealing with y’all is worth fixing a couple scratches. I just want people to know that this hotel is shady. Just look at the other reviews.

A DEAD tree (therefore not an act of god, a lack of proper landscaping) in this hotels parking lot fell onto my car during a storm on October 25, 2022. I went to the front desk and asked what steps I should take as it was dark and I couldn’t fully assess damage and I was also in a hurry to get to a cross country meet. I was given supposedly the managers email where I sent pictures and asked how we should proceed. There were multiple scratches across my hood from said tree. I never received a response. Complete lack of regard on this hotels part.