Le Pic Blanc

Stayed as part of a large group. Hotel informed well in advance that two guests were gluten-free. Evening meal was extremely disappointing, waiting staff seemed to have no knowledge or understanding of dietary requirements. For example, showing me a plate of food and asking “you tell me , does this food contain gluten”!! Main course was served offer all other guests had finished theirs, and only after asking twice for some food! Desert was fruit salad consisting of mostly chopped up apple with two pieces of orange. No gluten free options obvious at breakfast and lots of contaminations with crumbs from other items. Would NOT recommend stand here if you require gluten free food.

Nice hotel with perfect location at the top of Alpe d'Huez - been there for 5 summers and we keep coming back as we know the quality and service at the hotel

Well located hotel with good rooms and service. Ski shop good and can store ski gear at shop by lift for small charge. My daughter loved the breakfast and pool at the hotel

Pros: - hotel is very conveniently located near the ski rentals and lifts - large breakfast buffet, solid quality (except for patisseries which did not look appealing) - were ugraded to a larger room - nice afternoon tea offering free of charge (includes cakes, crêpes, sandwiches, drinks) Cons: - restaurant good but not excellent and some orders were forgotten - menu not online and was not sent as requested via mail several times - lunch was average (croque monsieur arrived cold first) - service can be patchy - could not get lunch or anything to eat as kitchen is closed between 3 and 4.30 pm it seems - whirlpool is being charged separately - not great value for money - reception staff has little leeway to make decisions

We had a lovely time at the hotel, from the minute we walked into the lobby we were met with a very warm welcome. The room was lovely with beautiful views , very clean and plenty of space. The bar area was really comfortable, staff are so friendly and helpful they actually made our holiday - a huge thank you to Alicia, Thomas and Arthur. After a day of skiing, it was great to come back to afternoon tea and sit by the fire. The restaurant has amazing views, the evening meal was lovely and I must call out Tristan, he is the manager of the restaurant and demonstrates true leadership, his attention to detail is outstanding and you can see the team who work with him follow the same standards- all are so friendly and helpful! Unfortunately, breakfast is not the same and the reason why I gave 4 stars not 5. Tables are not reset after people leave, many people walking round looking for knives and forks, the hot breakfast food ran out very quickly and not replaced, the coffee machines were permanently running out of milk, there was no visibility of a manager and staff stood around and not so helpful such a shame as everything in the hotel is amazing.

We had a three generation family ski holiday, staying at Le Pic Blanc. The staff were all friendly and nothing was too much trouble. There is a ski shop and storage on the bottom floor which is an excellent facility. Francois was proactive and emailed us after booking to see what we needed to hire and approximate sizes to ensure he had the items in stock. The hotel is ideally situated near the Bergers Lift and a parade of shops, including a supermarket and pharmacy along with bars and restaurants. For little ones there’s a lovely play park with climbing frames etc just outside the hotel. The rooms are clean and practical, with very comfy beds. Plug sockets are near the bed and there’s a nespresso machine as well as a kettle. One slight niggle- a few more drawers would have been handy. The restaurant had a great breakfast buffet and plenty of high chairs. We did’t book ha;of board but ate at the hotel most nights. The half board menu changed daily and had two choices at each course, plus there were a la carte items to choose as well. The children’s menu was excellent, with fish and pasta a big hit. The hotel was busy when we were there as it was French spring break but the smiles of the staff never faltered. Live acoustic music in the bar, pre dinner ballon sculptures and face painting all added to a lovely family time. Not to be forgotten, the waffles, and cookies in the lounge at 4.30 -lovely treat after a day on the slopes. The beautiful pool was also a great hit- with gorgeous views of the mountains through floor length windows. It was an ideal family hotel.