Hampton Inn by Hilton Hopewell Fort Gregg-Adams

Top notch customer service! The staff was amazing! We were in town for the Jefferson Cup soccer tournament with a group of 30+ One of our families was delayed due to weather and the front desk stayed in communication with them and made sure their room was ready as soon as they arrived. Bella made recommendations for group dining. Try Mission BBQ if you need to order catering for a large group. Everyone who worked there was incredibly nice!!

We needed a convenient, reliable hotel for one night while on route to NC and our expectations were met. We agree with other reviews that the hotel could use some updating, but again it met our needs. We also agree with other reviews about Bella at the front desk: she was outstanding!

One of the most fantastic Hilton hotels I have ever stayed at. The hotel was easy to find and located perfectly to be able to get anything you needed at the gas station and centrally located to get all the food and drink you need. The room was fantastic and we heard no noise or traffic noise because of the location and a matter of fact we had a pond and trees outside our room. Air conditioning was terrific as was the heat. Jessica and Corena were wonderful and totally made us feel at home and welcome. The breakfast was fantastic and crew lady was very professional and made all the food look and taste terrific. Coffee was the best ever and fresh and hot.

Softball Tournament trip with family. Had a great night sleep. I'm a early bird and I like reading the news and drinking coffee in the lobby. After 30min of just sitting in silence on my phone a middle age guy who seemed to be working there asked in sarcastic tone why I was in the lobby. I responded that I was just drinking coffee and relaxing. He stated very aggressive that the lobby was closed and I needed to go back to my room. 22 years staying in Hotels, never have I felt so unwelcomed and disrespected. I want an explanation. This is not a way to talk to customers and/or make them feel welcome. I will never stay here again and maybe never another Hilton. Wow...Wow...Wow

I’ve been a Hilton rewards member for quite a while now. This Hampton inn does the trick for a restful nights sleep. The staff were outstanding and very kind. The hotel is older and is “tired” I guess would be the best way to put it. The gym is small but the equipment is useful. There’s a sauna as well but you’d have to turn it on and wait until it gets hot to use it effectively. The outdoor pool is nice. In the room, one of the outlets wouldn’t keep a lamp on. The exhaust vent in the bathroom was a little dusty and, one of the bottles of soap had fallen off the wall. The breakfast was basic. The oatmeal was watered down. As I said, the hotel need some renovation and some TLC.

The pillows look fluffy but they have no support at all. The staff is kind and the hotel is clean. My biggest complaint was how they handle the check in fee. I prepaid online literally on my way to the hotel. When I got to the hotel they then still charged my card for the room even though I had prepaid. I have never experienced this before. Most hotels keep your card on file for incidentals but don't charge it. It's been 3 days and I still don't have the money back in my account despite me bugging the heck out of them about it. I will not let it go. They have cost me a financial burden to the start of my week as a result. If a customer prepays it's to avoid this kind of thing. First I was told it would be in my account the next morning, nope. Then I was told it could take 48 hours. Then I was told they have a new system. I am beginning to feel like I got scammed or ripped off. Even if it shows up a few days later, that is not how prepaying should work. Once you pay, they should not charge you again.

Not on a par with the other Hampton Inns we have stayed at. Poorly furnished lobby and dated hallways. Current renovations are needed. Breakfast not what we expected for this chain and the price we paid for the room. No fresh fruit or selection of hot items.

The receptionist (Bella) was amazing. She was so welcoming and helpful! The breakfast was on point as well. One of the better ones I have had. The down side was there were stains on my sheets, black spots on my shower curtain (assuming mold), hair on my "clean" towels. and obvious room damage. I expected more from Hilton and for me having diamond status.

Very friendly staff. Lobby/breakfast area has been updated recently. Great breakfast! The beds were a little soft but lots of pillows! Clean room and bathroom but I wish thy had comfort height toilets-very hard to get up if you are older and/or a bit creaky in the knees. If that describes you, I’d recommend getting the accessible room so you have grab bars. Lots of fast food nearby and a grocery store right down the street.