Gastnutzer
25. März 2024
My husband and I drove 9 hours to Birmingham, Alabama for a family medical emergency. The first night we stayed directly across from Woodward Baptist Hospital at the Marriott Courtyard. The offered a hospital rate $233.00 We liked it very, much. No available rooms the next night. We contacted several hotels for availability, nothing was available. We finally found the Hampton Inn Hoover Galleria hotel, the price was over $200.00 for this night. Upon entering our room at the Hampton Inn Hoover Galleria we saw the curtain. Half the Roman shade was higher than the other. There was a metal bar hanging out of the curtain leaning on the wall next to it. Impossible to close. The Hampton Inn staff knew the curtain was broken. They didn’t care or they would have fixed it. The room had been cleaned and prepped for guests. They were aware. We were too tired to deal with a broken curtain. We were at the hospital until 10:00 pm then drove to the Hampton Inn Hoover Galleria. I called the front desk before checking out to let them know. They said they would send up maintenance . Maintenance arrived but couldn’t fix the Roman shade. I complained to Hilton. Hilton called the front desk, who again suggest maintenance. At the very, least a Hilton property could have apologized for the trouble. Our room was over $200.00. We expected curtains to close. Bottom line. See photos. Stay someplace else.
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