Holiday Inn Birmingham - Hoover

Here for a baseball tourney. One of the boys luggage didn’t arrive. Soooo difficult to get anyone by phone from the airlines. From her busy post at the front desk Taesha got the job done! She held our hands through the whole grueling process! I also witnessed her successfully trouble shoot for 2 more guests while we delt with airlines. Great job! Well done Taeshia!! Thank u! Maureen Taggart

Stayed one night as I was in town for business. The staff was very friendly and the cost was reasonable. The rooms could have used a little extra cleaning and the towels were moist. The room was very cold and took a while to heat up, same with the shower in the morning. Also, housekeeping just coming into my room at 8:45 am without knocking was a bit surprising.

Rooms were awesome. Breakfast was the best I've had in places like this. The service was top shelf. The staff greeted us with open arms. They were very inviting. I felt safe during my time there. You couldn't ask for anything more.

The carpet in our room was stained in numerous places in the both the main room and the bedroom. The window was filthy. The curtain sheers have something on them as well as the couch cushions. The couch slants forward like you are going to tip off the couch. The foot rest is tearing open at the seams and sagging on the bottom. There is a hole in the bathroom wall from the door handle smashing into it. We received an almost empty bottle of shampoo and a tissue box with only a couple of tissues left. There are goldfish crackers in the air conditioner in the bedroom. We paid for breakfast but we never told what time it was served (or given any info about the hotel and there was no info in the room) and when we came down to eat we were told breakfast ended at 9am. Every other hotel we’ve stayed at on our trip breakfast has been served until 9:30, 10:00 or even 10:30. When I filled out the IHG survey, the general manager from the hotel responded that they are sorry they didn’t meet my expectations and will use my comments to coach their team. Nothing in the response indicated that they will be fixing the room.

Cancelled my hotel stay 6 months in advance and they still charged my card. Contacted the manager 5 times over a 5 day period and she never responded to me. Basically said, "Nothing I can do." I had to contact my bank and my lawyer. In a previous stay in 2021 I contacted the manager because of dirty sheets, a broken window, no towels, and no remote control. She pushed me off until I raised hell in the lobby and told people not to stay here. I am an IHG Diamond Elite member, which means nothing to these people. I will no longer be a Diamond Elite member and will never stay at this dump again. Take some pride in what you do.

I have stayed at this property probably 10 times in last 12 months. Everything is bad. Food, check in, gym stinks, bed sucks. The experience has become progressively worse to the point where I went to check in tonight, got hassled by crazy rude night check in person and I canceled my future reservations and will never stay here again.

Stayed here for 2 nights. First night heater was not working and we were moved to another room the next night. Clean rooms and quite. Restaurant in hotel was actually pretty good, large portions with sandwich and house made chips for dinner and nice little bar as well.

Once a year we travel this area and I immediately recognized the front desk clerk because last year I said she was the best I'd ever seen at a front desk. I traveled in my job for 40 years and she was unique and the best. Clean room. Fair price. Great location. My suggestion to all hotels-get rid of carpet. We stayed 1/28/2022