Gastnutzer
7. Februar 2024
I mistakenly made a same-day reservation for this property. I called the hotel to explain the error, cancelled the reservation within 5 minutes of making the reservation, and was told I would not be charged. I was charged anyway in the amount of $111.52 for the cancelled reservation. The manager, Latasha Lawson, was rude and condescending in her email response and has refused to reverse the charge. Hilton Honors guest services were unsuccessful in resolving the matter with the hotel, as the manager has refused to reverse the charge. We did stay in this hotel for the two nights following the night in dispute and we were unimpressed. The hotel decor is dated, the furnishings are well-worn, and the breakfast offered was terrible both mornings. I would not recommend staying at this property. There are several other properties that are comparably priced in the area. The hotels just up the road in Dublin, specifically the Marriott properties, are much newer and provide better amenities.
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