Fiesta Americana Hermosillo

Había una cucaracha en mi habitación, se hicieron cargo y me cambiaron a otra pero aún así estaba cenando servicio al cuarto y tuve que dejar la comida ahí y no me la repusieron. Ese es el tipo de piso y atrás de esos dos tow estaba la cucaracha😭.

Pésimo, me han cobrado doble ! Pague a través de la app de ustedes y al llegar al hotel me cobraron . Diciendo que su cargo se rembolsaria ! Esto es una estafa

酒店估計比較老舊了 但是該有的都有 早餐沒大城市FA豐富

My family and I were very DISAPPOINTED with our stay this weekend! This hotel is outdated and very dirty. Room had filthy carpets, dirty chair stains and a toilet that clogged up serval times and was a huge inconvenience. This hotel needs a major renovation!

Beware - they advertise the rate is fully refundable, but they have refused to cancel or modify our reservation. And, if you click on the photo on Trip Advisor, it takes you to a different property. Moreover, they have no customer service available by phone. They will simply tell you there are no refunds.

A recent stay at the Fiesta Americana Hermosillo was a disappointment. The rooms had a terrible odor which resulted in headaches for all of our quests. Looked like black mold. The showers did not work. It took the Hotel until 2pm the next day to switch our rooms. The hotel elevators and floor were dirty. The only clean portion of the hotel was the main lobby. A true disappointment. I would recommend this hotel to anyone.

The picture of the room is quite different to the one we were given. I suspect that if we were Fiesta awards members then the room might have been upgraded, however this was an exploratory trip to Hermosillo to see how we would get on with our Tesla. You advertise Telsa charging stations however apart from 1 Tesla model X that was charging for the 2 nights and 3 days all the EV bays were full with Trucks and gasoline powered SUVs. The reception and bar were nice and you have a big bonus with the Sonora Grill, which we did eat at and was as good as the others we have tried. Our room on the 7th floor was very tired. We would become Fiesta Awards members and am sure our room would look like the picture however we are planning to visit regularly from the US in our Tesla and if your charging stations are not available then we cannot consider you as a viable option if you are going to let anyone park all day in these spaces. I am sure you can solve this!

I have to say I had really high expectations for this hotel, but I was very disappointed!!! I travel a lot throughout Mexico and very proud as a Mexican to say Mexico has the best customer service, but this hotel has been by far the worse!!! To begin there customer service is horrible very unfriendly staff from the reception area up to the hotel cafe. Our room key from day one did nit work we had to go down everyday from the 8th floor to get the key reconnected, I mean everyday and to top it off the young lady there would get upset and not even apologize, 2nd we had breakfast at the buffet and the lady server had such bad attitude, we literally had to ask her after 20 mins of being there to give us coffee , and I myself just got up to get the sugar. I will never stay here again! Word if advise to the owner get new staff or some customer service courses for your staff.

The hotel overall is a nice facility. The lobby and restaurants are nicely appointed. I did not try any food during my stay. The rooms are modern and the beds are comfortable. The hotel has a very nice pool area and gym. Where the hotel lacks is customer service. My wife and I wanted to enjoy the pool after a long day. The pool rules state that no outside food or drink is allowed and we wanted to honor that. We were told by the front desk staff that drinks and towels could be received by calling in from the pool. The phone at the pool looked like something from the 1980s and did not work. I went inside to get drinks. The hotel staff have limited English skills, which for a hotel in the interior of Mexico is not a surprise. I ordered two margaritas. The bartender offered me two shots in the drinks, to which I agreed. For use by the pool, I received two half-filled styrofoam cups, with no lids. I asked if the bartender could top off the drinks with mix and was told no. When the bartender tried to charge my drinks to my room I found that no one told me at check-in that I would need a tab for incidentals. I asked to speak to the manager and Luis tried to help. He "understood" English about as well as I "understand" Spanish, and while he tried to help he could not or would not go beyond policy. I was glad to open an incidentals account and I asked for towels. It took me almost 30 minutes to get two half-filled drinks in a fashionable styrofoam cup. Towels later showed up as we were getting ready to leave the pool. There was a lack of understanding of the nuance of the situation. The phone to the pool should work and not come from the Vincente Fox era of Mexico. Getting two drinks should have been minutes and not required so much fuss. Honestly, comping the two drinks would have gone a long way, but that was not offered. While this was my first (and last) stay at this hotel I know that they have held large events previously, as my wife has attended them at the hotel. The hotel chain has or has had full-service all-inclusive hotels in its chain. The tone deafness of the staff soured the stay at what is a nice-looking hotel.